ConnectPOS vs. Square POS: Find the best key to unlocking omnichannel success Huong Vu September 29, 2023

ConnectPOS vs. Square POS: Find the best key to unlocking omnichannel success

ConnectPOS vs. Square POS: Find the best key to unlocking omnichannel success

ConnectPOS and Square appear on multiple lists of top POS systems. These recognitions result from dynamic omnichannel solutions developed with a customer-centric mindset. ConnectPOS and Square have helped thousands of retailers transform their businesses by utilizing modern designs and advanced features. 

Many compare the two systems since both are exceptional in creating a seamless omnichannel process. “Which is the right choice for my business?” We’re here today to help you solve this ultimate problem!

I. What to know about ConnectPOS and Square

Founded in 2009, Square has created a productive ecosystem, supporting retailers in multiple aspects of their business. This includes online stores, point-of-sale, payment gateways, loyalty programs, marketing tools, and appointment makers. 

As a result, Square is trusted by businesses in various industries, including fashion, beauty, food & beverages, and services. Retailers of all sizes can enjoy a complete workflow without switching between multiple apps while utilizing Square’s entire package. 

Beginning its journey as a Magento-based POS system, ConnectPOS has evolved into a multi-platform omnichannel solution that serves thousands of retailers. 10,000+ retail users love ConnectPOS, including multinational enterprises like ASUS, Eyewa, SCG, and Yeti Cycles.

Two components determine the power of ConnectPOS: Its cloud POS app and built-in inventory management system. Thus, it guarantees a seamless operation across multiple sales channels, whether you’re online or offline.

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II. Similarities between two POS systems

Almost all POS software advertises “fancy” features such as contactless payment, integrated tools, real-time synchronization, or multi-location management. However, not everyone can deliver what was promised. 

If you are worried this problem will happen with ConnectPOS and Square, the answer is “No.” With their well-known reputation, both solutions have a decade of bringing practical and fruitful omnichannel journeys to their users. We list below the similar functions in both apps.  

Multi-platform integration

ConnectPOS and Square simplify connecting with every online store without limiting their capability to only one eCommerce platform. The most common names are Magento, Shopify, BigCommerce, and WooCommerce. ConnectPOS also can work with headless eCommerce such as Commercetools or those without a web store.

In addition, ConnectPOS and Square can operate on multiple Windows, iOS, and Android devices. 

ConnectPOS can work on tablets and smartphones

Real-time synchronization

Synchronization, indeed, makes or breaks an omnichannel business. That’s why ConnectPOS and Vend spend lots of effort refining their connection as seamlessly as possible. 

When interacting with the app interface, you can access critical data, such as products, inventory, customers, and orders. Transparent and organized information will help you quickly separate and evaluate online and brick-and-mortar stores’ performance.

Suitable users

ConnectPOS and Square all want to help business transformation, so they develop their software to serve both large-scale enterprises and small startups. 

Moreover, each software is experienced in serving niche areas. While Square builds specific features like an appointment management system for restaurants and beauty salons, ConnectPOS is a favorite choice of firearms and CBD brands.

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Omnichannel features

Both apps include these fundamental features to function effectively:

  • Click and Collect
  • Contactless payment
  • Offer gift cards in person and online
  • Refund
  • Order management
  • Reporting and insights
  • Team management
  • Multiple locations addition and management
  • Inventory management with low stock alerts

III. ConnectPOS vs. Square: The winning points of each POS software 

Even though they share typical workflows, ConnectPOS and Square are still distinctive solutions. These critical differences will help you determine which system suits your business.

Advanced omnichannel businesses

ConnectPOS focuses more on omnichannel solutions for retail businesses. That’s why they designed advanced features that enhance retail performance, including:

  • Group pricing
  • Tax management
  • Order fulfillment
  • Customer facing display
  • Multi-Currency
  • Reward points and store credits
  • Self-checkout POS

ConnectPOS allows paying by gift cards

Restaurant and appointment functions

On the other hand, Square spreads its influence equally in retail, restaurants, and beauty salons. Thus, it has developed a comprehensive appointment management system that improves and controls customer booking experiences. 

Native POS hardware

What drives customers to Square is its helpful and easy-to-use POS hardware package. Developed by the provider, these devices, including barcode scanners, card swipers, or cash registers, guarantee a smooth connection with their omnichannel software.

In contrast, ConnectPOS does not have self-made hardware, yet it has the power to integrate directly with almost every typical tool. ConnectPOS is also compatible with Square hardware if you already own Square’s devices and want to switch to another POS app. 

Payment gateways 

Square has its Square payment terminal, further strengthening its ecosystem and delivering simplicity for retailers. 

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Likewise, ConnectPOS does not develop a native payment gateway. However, it integrates with 20+ global terminals to ensure quick and transparent transactions for its users. Whether your store is based in Africa, Europe, or Asia, ConnectPOS has a partner to support your selling.

ConnectPOS’s integrated payment gateways

Personalization and customization

You can find a list of integrations compatible with each software. For example, ConnectPOS can work with Quickbooks, Xero, and a handful of loyalty programs and gift card extensions.

However, since Square has a complete business package, it usually encourages customers to utilize its add-ons, such as marketing, payroll, or loyalty tools. This reduces the potential to connect Square with various systems.

Square’s customization form

ConnectPOS has built its reputation on its personalization capabilities. After receiving retailers’ requests, the team will evaluate and develop a plan tailored to fit current needs and adapt to future expansion. 

Customer support and pricing

ConnectPOS and Vend have very different pricing plans. While ConnectPOS charges each register monthly, starting at $39, Square charges 2.6% + 10¢ per successful transaction. 

Square’s pricing

Consequently, you may have to pay extra for support since Square’s installation and running costs are free. In contrast, ConnectPOS offers free 24/7 global customer service to accompany you along the way.  

In summary,

ConnectPOS and Square are equally viable choices to start your omnichannel business since each has advantages to attract users. While Square provides a complete software and hardware solution, ConnectPOS expands its power to other business aspects thanks to on-demand personalization. 

If you have special requirements, don’t hesitate tocontact ConnectPOS. With its experience serving massive retail brands like ASUS, SCG, and Trinny London, the team is delighted to give you a thorough consultation and evaluate your performance to create a productive strategy!

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