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5 POS Customizations You Can Get From A Provider

Businesses can greatly differ in terms of their scales, functions, workflow, and revenue. Therefore, when it comes to choosing a suitable point-of-sale (POS) provider, there are multiple ways to customize the POS system based on specific needs. If you want to explore more POS potentials, consider these 5 types of POS customizations you can likely get from your provider: 

Payment Gateway Integration

More than 23% of customers said that they would abandon their shopping cart if the checkout process is too complicated or being asked for too much information. This abandonment rate can be due to an unsuitable payment gateway integration, when store owners may not fully understand the shopping experience of customers. Furthermore, businesses sometimes selected payment gateways that are no longer suitable for the local areas where the store is located. 

As your business is growing, you may realize certain payment gateway changes that need to be done. To solve these problems, POS providers can help businesses to integrate and customize suitable payment gateways based on their particular needs. Don’t hesitate to ask your POS provider, as they often offer a wide range of solutions to choose from. 

Receipt And Report Templates

From a POS provider, you can also choose your preferred receipt and report templates. There is often a wide range of receipt templates available for different purposes. At the same time, a POS system also lets you customize your reports with various filters for data. For example, ConnectPOS offers more than 20 different reports, with all the information you need for better management.

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In addition to the templates, having POS customizations for your paperwork offers more than that. If you wish to add or remove certain elements in the pre-existing templates, POS systems can also help you to do so. The final receipt and report version can be customized completely based on your preferences, all you need to do is discuss them with your POS provider.

Refund Policies

You can handle how and when a refund is allowed with the support of your POS provider. Some retailers only allow an exchange of goods, while others accept a refund for specific reasons. Depending on your business needs, you can customize specific refund policies, and your POS provider can accommodate these demands.  

Moreover, refund and return can directly influence your inventory and sale reports. For example, a product can be returned to stores, but its transaction records may still be kept, thus leading to mistakes in sales and inventory management. Especially if your business is big, monitoring the in and out of these products becomes harder. Therefore, it is essential to customize your POS system to record this process, such as the time range allowed for return, quantities and quality of returned products, and updates on inventory.

Hardware Integration

POS hardware is the physical devices that go along with the POS system, such as barcode scanners, receipt printers, cash registers, etc. Depending on the transaction types, the list of hardware needed can greatly differ among businesses. For example, the most common operating system for POS software is IOS or Android; however, businesses with a Windows tablet may need another type of hardware that can support this system.

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Variations like that are not always already available but still possible by customization. Knowing the compatibility between your systems is very important in customizing your hardware integration. No matter which types you choose, POS providers are likely to serve your hardware’s needs.

pos customization: hardware

Sell Screen

Sell screen directly affects user experience in a POS system. This decides how products are added to the cart, how prices are calculated and how payment methods are selected in the system. For your own convenience, such as a faster checkout process and checking in-stock items, you can always customize your POS sell screen based on these needs. 

POS providers often have options to add/remove certain buttons or to customize what features are displayed on the home page. The ultimate goal is to offer businesses the best user interface experience that suits the point-of-sale activities. 

sell screen

Bottom Line

Flexibility and convenience are the top priorities for businesses to work with a POS provider. Knowing this demand, most POS providers nowadays have offered many options to serve specific needs. We hope that these common POS customizations mentioned above can help you to get the idea of how POS systems can offer beyond the pre-existing features.

ConnectPOS is a point-of-sale provider that offers a wide range of customization options. See our main features here, and don’t hesitate to contact us if you have any questions.


ConnectPOS is the retail pos system in the ecosystem. ConnectPOS gladly presents a comprehensive training guide ebook tailor-made for cashiers in the retail business.

About the Author

Jacey V.

Jacey V.

Jacey V. is a content marketing intern at ConnectPOS - a leading point of sale provider. Being curious about the growth of ecommerce in recent years, she has closely followed the latest technological developments and how they have facilitated businesses to grow.

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