ConnectPOS vs. Shopify POS: Which POS Reigns Supreme for Shopify? Huong Vu September 29, 2023

ConnectPOS vs. Shopify POS: Which POS Reigns Supreme for Shopify?

As of April 2023, 4.15 million active online stores use Shopify to power online selling. Being considered the most suitable eCommerce platform for SMEs, Shopify offers a complete ecosystem for young entrepreneurs to fulfill their business ambitions. One of the most famous add-ons is its POS system. 

Aside from Shopify’s native POS app, multiple omnichannel software works flawlessly on the platform. One of the most well-known solutions is ConnectPOS, an award-winning POS system serving over 10,000 users. 

Today, join us to compare the two outstanding POS and answer the question: Which is better, the insider or the outsider?

I. What you need to know about POS systems for Shopify

With a user-friendly interface, Shopify allows retailers to customize their online store and sell multi-channel. Ranging from $19 to $299 per month, Shopify offers various options for users to kickstart their business. 

To further support retailers’ future expansion, Shopify includes its native POS app in every pricing plan. Equipped with such a powerful tool, Shopify quickly gained popularity worldwide. As part of the Shopify ecosystem, Shopify POS and the default Shopify payment gateway simplify the selling process without switching between software.

Yet, there is always room for improvement. Following the ever-changing customer behavior shift, retailers must adapt quickly to market demand. That’s why numerous third-party POS providers have begun to develop POS for Shopify that can further increase retail productivity. 

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ConnectPOS emerges as one of the leading Shopify POS systems with customizable features and enthusiastic support. Accompanying enterprises such as ASUS, SCG, or Lapaire, ConnectPOS has ten years of experience creating an ideal omnichannel solution for its users.

II. Similar features of ConnectPOS and Shopify POS

As a POS system for Shopify, both apps have a handful of essential features tailored to the platform. 

First and foremost, ConnectPOS and Shopify POS can create a seamless connection between online and offline channels. For a POS system to be considered “workable,” it must be able to sync basic information, such as products, orders, inventory, and customers, across platforms. Both systems meet this requirement easily since Shopify POS is a native part of Shopify, while the ConnectPOS API allows it to integrate smoothly with eCommerce.

Secondly, both software allows users to sell from anywhere with a wide range of devices like computers, laptops, tablets, and smartphones. For instance, you can find the ConnectPOS app in the Windows, iOS, and Android stores.  

Finally, ConnectPOS and Shopify POS have notable standard features to support their users’ omnichannel journey, including:

  • Discount and promo code
  • Order note
  • Custom sales
  • Unlimited product synchronization
  • Multi-location management
  • Customer profiles
  • Order history
  • Accept multiple payment methods 
  • Contactless one-touch checkout

III. ConnectPOS vs. Shopify POS: Which to choose?

You may wonder: If there’s such a great POS app within Shopify, why are other omnichannel systems needed? Let’s discover the mystery!

1. Shopify POS provides all the basic needs …

Undoubtedly, every omnichannel retailer would choose Shopify POS as their first choice. The free version covers the bare minimum needs of a store, ensuring you can sell from multiple channels with frictionless connections. Nevertheless, the default Shopify POS hardly meets the requirements if you want to upgrade your operation or expand your business. That’s when Shopify POS Pro steps in.

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Starting at $79/month, Shopify POS Pro transforms your business to another level as it carries numerous advanced functions, such as:

  • Staff management
  • Smart inventory management
  • Daily sales reports
  • Exchange
  • Custom receipts
  • Save and retrieve carts
  • Buy online, pick up/exchange/return in store
  • Buy online and ship to customers 

Moreover, Shopify offers a plethora of POS hardware (barcode scanner, receipt printer, card swiper) developed by the company, so you don’t have to worry about compatibility between your software and devices. 

However, severe obstacles make users hesitate to put their business fate in Shopify POS’s hands. Three of the major problems are:

  • Extra fees when using third-party payment gateways

 Per transaction with Shopify payment gateways, Shopify charges a transaction fee from 2.4% to 2.9% + $0.30 based on your plan. Since Shopify wants you to utilize its ecosystem, there are required fees when paying through outside providers. You will have to pay an additional 1% for each transaction besides your default gateway fee. 

  • Difficulties with on-demand personalization

Customization is a constant headache with Shopify POS. Business growth comes with the demand for POS scalability and integration ability. Although Shopify has integrated with several payment gateways, CRM, and email marketing platforms, its capability is still far from retailers’ real needs.

  • Lack of customer support

With millions of users, Shopify struggles to satisfy all requests on time. Retailers usually complain about the slow response from the Shopify support team, which leads to further issues regarding urgent cases. Despite having an active community, it’s still not enough to help everyone. 

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2. … yet ConnectPOS can fulfill even more requirements 

The three concerns mentioned above and small case-by-case frictions cause retailers to find alternative options for the Shopify POS system. ConnectPOS is proud to be one of the leading POS software that can solve all problems and help businesses progress smoothly.

From $39/month, the system has multiple omnichannel features that guarantee a productive and straightforward workflow, including:

  • Real-time order status tracking
  • Document template customization
  • Second screen and PWA
  • Real-time data analysis
  • Loyalty programs, reward points, and gift cards
  • In-app multi-source inventory management

Furthermore, what drives retailers to ConnectPOS is its enormous power of customization. Not only working with 50+ integrations, but ConnectPOS can also personalize and connect its app to hundreds of other systems. These include ERP, delivery services, and accounting software.

More importantly, transactions with your chosen payment gateways do not require any extra fees from ConnectPOS; you only need to pay the cost of the payment providers. 

ConnectPOS’ support team is also highly praised for its quick response and professional attitude when helping customers. As its users are worldwide, the team is ready 24/7 to answer every inquiry. 

Last but not least, ConnectPOS can serve specialized industries, such as firearms and cannabis, an aspect that Shopify POS still does not support.

To conclude,

ConnectPOS and Shopify POS are excellent choices to accompany you on a successful omnichannel journey. Yet ConnectPOS is a more suitable choice for ambitious businesses that want to expand stronger and faster, while Shopify POS will maintain a smooth selling operation for SMEs.

If you need consultations, don’t hesitate to contact our team today. Waste no time elevating your omnichannel business!

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