If you are a furniture retailer, you know how challenging running a successful and profitable store can be. You must deal with complex orders, large inventory, multiple delivery options, and demanding customers. You also compete with online retailers who offer convenience, variety, and lower prices.
That’s why you need a furniture POS system – software that helps you manage your sales, inventory, orders, and customer relationships. This point-of-sale system is not just a cash register or a payment terminal. It is also a tool that enables faster checkout, personalized service, and omnichannel integration.
But what are the benefits of using a furniture POS system for your furniture store? How can it transform your store and give you an edge over your competitors? In this article, we will answer these questions and more.
What are the challenges of running a furniture store without a POS system?
The pandemic has also brought new challenges and opportunities for the furniture industry. According to TechCrunch, furniture startup Burrow raised $25 million in Series C funding to offer more products and services to its customers, such as rugs, coffee tables, shelves, and lamps.
Running a furniture store without a POS system can lead to many problems, inefficiencies, and missed opportunities that can hurt your bottom line and customer satisfaction. Here are some of the major challenges that you may face:
Inefficient order processing and payment
Without a POS system, you must manually enter the order details, calculate the taxes and discounts, print the receipts, and process the payments. This can be time-consuming, error-prone, and frustrating for you and your customers. Moreover, you have to deal with different payment methods, such as cash, credit cards, checks, gift cards, etc., which can complicate your accounting and reconciliation.
Inaccurate inventory management and replenishment
Without a POS, you must rely on manual counts and spreadsheets to track inventory levels, locations, and movements. This can lead to inaccurate data, stockouts, overstocking, theft, and lost sales. You also have to manually order new products from your suppliers, which can result in delays, excess inventory, or missed opportunities.
Poor customer service and loyalty
You have limited access to customer information and history without a POS system. You cannot easily identify your loyal customers, their preferences, purchase patterns, or feedback. You cannot offer them personalized recommendations, discounts, rewards, or loyalty programs. This can result in low customer retention, satisfaction, and referrals.
How can a furniture POS system solve these challenges and transform your store?
The right POS solution can help you overcome these challenges and transform your store in many ways. Here are some of the key benefits of using it for your furniture store:
Streamline order entry, payment processing, and delivery schedule
A furniture POS system allows you to scan the barcodes or QR codes of the products using a handheld device or a tablet. This eliminates the need for manual entry and reduces the chances of errors. You can apply taxes and discounts automatically based on predefined rules or customer segments. You can accept multiple payment methods securely and easily using integrated payment gateways or terminals. Also, print or email the receipts instantly to your customers. Moreover, you may schedule each order’s delivery date and time using the built-in calendar or integration with third-party delivery services.
- You may also be interested in this comparison of the top 5 POS systems for furniture & homeware retail
Optimize inventory levels, transfers, and barcode scanning
A furniture POS system gives you real-time visibility into your inventory across all your locations and channels. You can see your stock on hand, on order, or in transit. You can also set up low-stock alerts and automatic reordering to avoid stockouts or overstocking. Besides, you easily transfer inventory between locations or warehouses using the POS system. Additionally, you can generate and print barcode labels for your products using the POS system or integration with barcode printers.
Access customer history, membership programs, and unified shopping cart
A furniture POS system helps you securely collect and store customer data in a centralized database. You can access the customer history, preferences, feedback anytime from any device using the POS system. Also, segment your customers based on various criteria such as purchase frequency, value, lifetime value (LTV), etc., using the POS system or integration with CRM (customer relationship management) software.
You can also offer them personalized recommendations, discounts, rewards, or loyalty programs based on their segments or behavior. Furthermore, a unified shopping cart that syncs their orders, payments, delivery options, etc enables them to shop across multiple channels (online, in-store, mobile, etc.). This way, you can offer them more flexibility and convenience and compete with online furniture e-commerce platforms that are gaining popularity and funding.
- Learn how to choose the best furniture POS system for your store here.
As you can see from this article, a furniture POS system helps you manage your entire store operations, from order entry to inventory management to customer service. With it, you save time, money, and resources and increase your sales, profits, and customer loyalty.
If you are interested in learning more about how a furniture POS system can transform your store, please get in touch with us today. We are ConnectPOS, a leading provider of cloud-based POS solutions for furniture retailers. We offer a powerful, flexible, affordable furniture POS system that integrates with popular e-commerce platforms such as Shopify, Magento, WooCommerce, and BigCommerce. We also offer a free trial and 24/7 customer support service.
Don’t miss this opportunity to take your furniture store to the next level with us. Contact us now and get started!