ConnectPOS vs. POS365: Which POS is more suitable for businesses in UAE?

In the dynamic retail landscape of UAE, selecting the right Point of Sale (POS) system is crucial for businesses seeking efficiency and growth. Two prominent options in the market, ConnectPOS vs POS365 UAE, offer distinct features and functionalities. This article aims to compare ConnectPOS and POS365 to determine which POS solution is more suitable for businesses operating in the UAE.

Overview ConnectPOS vs POS365 

ConnectPOS

ConnectPOS offers a cloud-based Point of Sale (POS) solution, enabling retailers to seamlessly manage orders and accept payments across both online and physical stores.

With real-time data synchronization, ConnectPOS ensures that inventory levels are always updated across all channels. Users can effortlessly check stock availability using product names, IDs(Intrusion Detection System), SKUs (Stock-Keeping Units), or barcodes. Moreover, the platform facilitates partial payments during checkout, allowing customers to pay the remaining balance through various payment methods at a later time.

Business owners can generate comprehensive reports for both online and offline operations, providing valuable insights into their performance. The intuitive dashboard offers a range of customizable metrics for detailed analysis. 

Additionally, ConnectPOS offers features such as customer profile management, product promotion tools, customizable receipt templates, automatic tax calculations, and more, empowering retailers to streamline their operations and enhance customer experiences.

POS365

POS365 is a convenient plug-and-play Point-of-Sale (POS) solution designed to simplify business operations. With POS365, you can enhance your workflows, efficiently process customer transactions, deliver superior customer service, and boost your profitability.

This comprehensive solution equips you with essential features to facilitate sales, monitor real-time business data, and effectively manage stock inventory. Whether you’re a small business or a large enterprise, POS365 provides the tools you need to optimize your operations and drive growth.

Compatibility

ConnectPOS seamlessly integrates with various devices, offering compatibility with PCs (running macOS or Windows) and mobile devices (iOS and Android). Users can access ConnectPOS through either a dedicated app or a web browser on their preferred device.

POS365 is a versatile retail application and software solution designed for use on iOS and Android platforms, empowering users to efficiently manage their businesses directly from their smartphones.

Integration

E-commerce platforms

ConnectPOS ensures secure operations through seamless integration with multiple eCommerce platforms. As a trusted partner, ConnectPOS collaborates with four leading eCommerce solutions: Shopify POS, Magento POS, BigCommerce POS, and WooCommerce POS. This integration enables businesses to synchronize their online and offline operations efficiently.

On the other hand, POS365 does not clarify if they offer integration with eCommerce platforms, focusing solely on providing robust point-of-sale functionality for retail businesses.

Payment integration

Payment integration is essential for offering customers a wide range of payment options while ensuring the security and transparency of online transactions. ConnectPOS excels in this regard, providing retailers with access to several reputable and trusted payment gateways that support various payment methods. Some notable options include PayPal, iZettle, Moneris, Authorize.Net, and Tyro.

POS365 offers a seamless payment interface setup, collaborating with multiple Payment Service Providers to cater to diverse customer needs. These providers include Nets, Verifone, MobilePay, Flatpay, and Adyen, ensuring convenience and flexibility in processing transactions.

Other integrations

ConnectPOS offers users a comprehensive loyalty program and a supported delivery system, enhancing their POS experience. For instance, ConnectPOS for Magento collaborates with industry leaders like DHL, Boost My Shop, and Aheadworks, creating a robust ecosystem for seamless operations. 

Additionally, ConnectPOS remains open to integrating with various other third-party solutions, providing users with flexibility and customization options.

On the other hand, POS365 users can integrate select ERP solutions such as Business Central, Uniconta, and Economic, streamlining their business processes and ensuring compatibility with their existing systems.

Features

Check-out and Payment

Self check-out

ConnectPOS distinguishes itself with its robust PWA consumer app, offering buyers convenient access to a plethora of useful functionalities. Simply by scanning a barcode, customers can unlock the app and enjoy its benefits. 

One standout feature is self-checkout, allowing customers to bypass traditional counters and save valuable time. This not only enhances the shopping experience but also accelerates the checkout process for stores, ultimately improving business performance.

Multiple tax levels

Managing multiple tax levels can be complex, but ConnectPOS and Lightspeed Retail POS simplify this process with their multiple tax level features. 

With ConnectPOS, handling multiple tax levels is streamlined through a few simple steps:

• Decide on the rate for each tax.
• Create a single multi-line tax by combining different taxes.
• Impose a tax on one or more retail outlets.
• Assign a tax to a specific product.
• Optionally adjust or exclude a tax before each transaction.

Unfortunately, POS365 falls short in this regard. This makes ConnectPOS a preferable choice for businesses dealing with different tax levels.

Order management

Custom sale

ConnectPOS offers a convenient Custom Sale feature that empowers shopkeepers and clerks to add temporarily unavailable items to the shopping cart and facilitate guest checkouts. This functionality proves invaluable for selling products that may be temporarily out of stock or for handling DIY items and handicrafts.

This unique feature is exclusive to ConnectPOS, enhancing its flexibility and versatility for seamless business operations. By accommodating special circumstances and unique customer needs, ConnectPOS stands out as a highly adaptable POS solution.

Refund and exchange

Efficient refund and exchange functionalities are essential for every retail enterprise. According to a survey, 92% of consumers would likely make repeat purchases if the product return process were hassle-free. Both ConnectPOS and POS365 provide robust built-in features to simplify these procedures effectively.

In both ConnectPOS and POS365, retailers can efficiently issue refunds or process exchanges. Users can locate the original sales transaction and initiate the refund or exchange seamlessly within the POS interface. These systems are designed to be fast-working and user-friendly, ensuring that retailers can manage refunds and exchanges quickly and effectively to maintain customer satisfaction.

Inventory tracking​

Inventory tracking is a crucial aspect of any retail operation, and both ConnectPOS vs POS365 UAE offer robust inventory management features to help businesses stay organized and efficient.

With ConnectPOS, users can effectively track their inventory in real-time across multiple locations, whether online or in physical stores. The platform allows users to monitor stock levels, receive low-stock alerts, and automatically update inventory counts as sales are made. Additionally, ConnectPOS offers barcode scanning capabilities to streamline the inventory management process further.

POS365 also provides comprehensive inventory tracking functionality, enabling users to monitor stock levels, track product movement, and generate reports to analyze inventory performance. Users can easily add new products, set up reorder points, and manage stock transfers between different locations.

Staff management

Security is paramount in any POS system, especially concerning staff management. As a manager, you need to ensure that your employees have restricted access to certain actions to prevent interference with management tasks. This is why having a POS system that allows you to create unlimited staff roles and customize their permissions is crucial.

ConnectPOS provides this vital feature, enabling business owners and operators to add numerous staff roles and define specific permissions for each role. With ConnectPOS, you have the flexibility to tailor access levels according to your business needs, ensuring that only authorized actions are performed by staff members.

On the other hand, POS365 doesn’t offer this capability. So in this aspect, ConnectPOS is the preferred choice for businesses that prioritize robust staff management and security features.

Customer supports

To report a bug to ConnectPOS, users have four convenient options available 24/7:

• Submit a ticket: Users can submit tickets via the ConnectPOS help desk. This can be accessed by navigating to the menu bar at the top of the ConnectPOS website and clicking on “Support.” When submitting a ticket, users can set the priority of the issue as Normal, High, or Urgent.
• Send an email: Users can directly send an email to [email protected] detailing the bug they have encountered.
• Contact solution managers: Users can talk to ConnectPOS Solution Managers who have contacted them. These managers will summarize the problem and forward it to the Developer team for resolution.

For POS365, users can seek help from:

• Free and 24/7 support: POS365 offers free and 24/7 support to assist users with any issues they encounter.
• Help Center: Users can access the Help Center for comprehensive guidance and troubleshooting resources.
• Remote support: POS365 provides remote support options for personalized assistance with technical issues.

Pricing 

POS365 offers a fixed pricing structure starting at €40 per point of sale (POS) per month, with additional add-ons such as support and integrations priced separately.

ConnectPOS provides a more versatile approach. ConnectPOS allows merchants to customize their own plans according to their business needs and budget. With ConnectPOS, business owners and operators have the flexibility to “DIY” their POS system, tailoring it to suit their specific requirements without breaking the bank. Despite offering plans at a fraction of the price, ConnectPOS ensures essential features for smooth business operations.

ConnectPOS vs POS365: Which One Is The Ideal Choice In The UAE Market?

Choosing between ConnectPOS and POS365 UAE depends on your specific business needs, preferences, and budget. 

Here’s a detailed comparison to help you decide:

• Features: ConnectPOS offers a wide range of features, including inventory tracking, multiple payment options, loyalty programs, customizable plans, and advanced reporting. POS365 also provides essential POS features like inventory management and payment processing but may lack some advanced functionalities offered by ConnectPOS.
• Customization: ConnectPOS allows merchants to customize their own plans according to their business requirements and budget, offering flexibility and scalability. POS365 may have fixed pricing and fewer customization options.
• Integration: Both ConnectPOS and POS365 offer integration with third-party systems. ConnectPOS integrates with multiple eCommerce platforms and supports various payment gateways, enhancing its versatility. POS365 may have limitations in terms of integration options.
• Support: ConnectPOS provides 24/7 support through various channels such as ticket submission, email, and direct communication with solution managers. POS365 also offers support options, including a help center and remote assistance.
• Pricing: ConnectPOS offers customizable plans, allowing businesses to tailor their POS system to their budget. POS365 may have fixed pricing with additional charges for add-ons like support and integrations.

While ConnectPOS appeals as the more comprehensive solution, the final choice depends on your business requirements, budget constraints, and preference for features and customization options. Consider evaluating both options based on your specific needs to make an informed decision.

FAQs About ConnectPOS and POS365 

1. What are the main differences between ConnectPOS and POS365?

ConnectPOS offers customizable plans, advanced features like loyalty programs, and extensive integration options with eCommerce platforms. POS365 may have fixed pricing and fewer customization options but provides essential POS functionalities like inventory management and payment processing.

2. Which industries are ConnectPOS vs POS365 UAE suitable for?

ConnectPOS and POS365 UAE are suitable for retail businesses of various sizes, including single-store boutiques, multi-location chains, and eCommerce stores. ConnectPOS may be preferred by businesses looking for advanced features and customization options, while POS365 may appeal to smaller businesses with simpler POS needs.

3. Can ConnectPOS and POS365 be used on multiple devices or locations?

Both ConnectPOS and POS365 support usage on multiple devices and locations.

ConnectPOS offers compatibility with PCs, mobile devices, and multiple operating systems, allowing businesses to manage operations seamlessly across different platforms. POS365 may also support multi-device usage, but specific capabilities may vary depending on the provider’s offerings and pricing plans.

Conclusion

Both ConnectPOS vs POS365 UAE offer unique advantages and functionalities that cater to different business needs in the UAE. While ConnectPOS provides customizable plans, advanced features, and extensive integration options, POS365 may appeal to smaller businesses with simpler POS requirements. 

Ultimately, businesses in the UAE should carefully assess their specific needs, budget constraints, and growth aspirations to choose the POS solution that best aligns with their objectives and ensures success in the competitive retail market. 

If you’d like to learn more about ConnectPOS’s solutions, don’t hesitate to contact us.