ConnectPOS vs. Lightspeed POS: Which Point-of-Sale Solution Boosts Retail Efficiency? Huong Vu October 17, 2023

ConnectPOS vs. Lightspeed POS: Which Point-of-Sale Solution Boosts Retail Efficiency?

ConnectPOS vs. Lightspeed POS: Which Point-of-Sale Solution Boosts Retail Efficiency?

Several famous providers might pop up in business owners’ minds when mentioning POS systems. We bet at least one of you will say Lightspeed. As one of the leading POS software, Lightspeed has been a trusted companion for omnichannel businesses for nearly two decades.

Yet, Lightspeed is facing the rise of cutting-edge POS apps with flexible and customer-oriented functions. One of the leading systems in the trend is ConnectPOS, multi-award-winning software for omnichannel businesses.

So how is ConnectPOS different from Lightspeed, and who will win the battle to earn retailers’ love? Let’s find out together in this article!

I. Say “Hello” to ConnectPOS and Lightspeed

For those still confused about these apps, ConnectPOS and Lightspeed are popular POS software that delivers real-time synchronization among multiple sales touchpoints. Having experience serving thousands of companies, from new-born startups to long-standing multinational enterprises, they are confident in creating the most suitable omnichannel journey for their users. 

Since 2005, Lightspeed has built its reputation on serving multiple industries with its robust features and sleek interface. Lightspeed divides its functions into three main categories: Retail, Restaurant, and Golf, which gain high compliments from business owners.

ConnectPOS is much younger, having been born in 2013. ConnectPOS has evolved from an only-Magento POS system to a multi-platform omnichannel solution within ten years. 10,000+ retailers love ConnectPOS’s excellent compatibility and personalization, including ASUS, Lapaire, Trinny London, and Eyewa.

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II. The typical features of the two POS apps 

To be a productive POS solution, ConnectPOS and Lightspeed share several similarities within their systems.

Firstly, both are multi-platform, as they work well with Magento, Shopify, BigCommerce, and WooCommerce. Custom platforms or those with no web store are also not big deals for these powerful apps.

Next, ConnectPOS and Lightspeed ensure a seamless connection between their POS and other sales channels. The ability to sync essential information, including customers, products, orders, and inventory, is the most substantial proof of seamlessness.

Working on multiple devices and hardware is also a similar aspect of both systems. As omnichannel software, ConnectPOS and Lightspeed value the power to work anywhere. Therefore, they are designed to be compatible with computers, laptops, tablets, and smartphones. Moreover, both can easily connect and operate with a wide range of POS hardware like barcode scanners and receipt printers.

Finally, there are resemblances in their functions. Highlights include: 

  • Native POS apps for smart devices
  • Multi-location management
  • Offline selling
  • Stock transfers
  • Unlimited outlets and registers
  • Accept popular payment methods
  • Role-based permissions
  • In-depth analysis reports

III. The distinctive traits define ConnectPOS and Lightspeed

Although similar in basic functions, ConnectPOS and Lightspeed have special characteristics leading to unique user experiences. Below are the most noticeable differences between each system. 

Source: Lightspeed

Supported industry

Lightspeed separates its software into Retail, Restaurant, and Golf. Each category has specialized features tailored to the nature of the business. For example, Lightspeed restaurant POS has online ordering, while its golf counterpart is equipped with tee sheets and golf course management.

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ConnectPOS would be more suitable for retail businesses as it strongly focuses on the retail sector. Covering numerous fields such as fashion, food and beverages, accessories & cosmetics, or manufacturing, ConnectPOS understands what you need to elevate your omnichannel workflow. Furthermore, it supports niche industries such as firearms and CBD.

Automation

Automating is no longer a trend. It has become a requirement following omnichannel businesses’ growth. ConnectPOS and Lightspeed have realized the demands and developed their apps accordingly. 

Lightspeed’s Enterprise plan offers customized workflow with automation for discounts, tax, abandoned cart emails, special orders, and marketing campaigns.

On the other hand, ConnectPOS simplifies inventory management thanks to its built-in Multi-Source Inventory app. It can auto-notify users when stocks reach specific thresholds and create purchase orders to re-stock. ConnectPOS also supports essential retail automation, such as sending e-receipts automatically.

Sales channels

Selling at various touchpoints is a POS system must-have. With their connections to eCommerce and brick-and-mortar stores, both meet the fundamental requirements. However, Lightspeed has an edge as it supports online marketplaces like Amazon, eBay, Walmart, and Google Shopping. It can also integrate with social media platforms (Facebook or Instagram) to satisfy more customers.

Customization and integration

The three distinctive aspects mentioned above concentrate on maintaining an omnichannel workflow. Even so, POS systems must be flexible to scale with company growth. 

ConnectPOS is the leading POS provider with 50+ in-app integrations, including payment gateways, CRM, ERP, and accounting software. It powers your current operations and personalizes its app to fit your needs, guaranteeing long-term success for your retail brand. 

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Lightspeed also integrates with other third-party systems, such as marketing apps, but their customization capabilities are far less than ConnectPOS. For instance, unlike ConnectPOS, Lightspeed has not supported gift cards and in-store loyalty redemption.

Customer support

As worldwide solutions, ConnectPOS and Lightspeed are always ready to answer customer queries. Yet when it comes to urgent issues, ConnectPOS outweighs Lightspeed as its enthusiastic support team can be contacted through multiple channels (phone calls, emails, live chat, social media) 24/7.

Pricing

There is a big gap between ConnectPOS and Lightspeed pricing. Despite sharing similar features, Lightspeed’s starter plan is $119/month, three times more expensive than ConnectPOS’s ($39/month). 

On top of that, Lightspeed may charge extra for third-party payment processing to encourage customers to use its native Lightspeed payment gateways. In contrast, you will not pay any other fee for ConnectPOS to use your chosen payment provider.

Final words:

ConnectPOS and Lightspeed can be the perfect candidates for business owners seeking a comprehensive omnichannel solution. Sharing multiple similarities, yet each system delivers a different experience for users. While ConnectPOS creates a scalable fit-like-a-glove process for massive enterprises, Lightspeed ensures seamless operation for SME retailers. If you are still hesitating, why not contact ConnectPOS for a consultation? Prioritizing your needs and values, we can help you transform your business and bring your vision to reality. Put your trust in the hand of the omnichannel power behind ASUS, SCG, and SeedCo!

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