BigCommerce Statistics You Should Know ConnectPOS Content Creator September 24, 2023

BigCommerce Statistics You Should Know

BigCommerce Statistics

BigCommerce is a public e-commerce software company that provides a Saas (software-as-a-service) e-commerce platform. It has become more and more popular among retail businesses. Are you getting to know this platform? Here are some BigCommerce stats you should know about:

The company was founded on January 1 2009, by two Australians, Eddie Machaalani and Mitchell Harper. Until now, it has several modern offices around the world but its headquarters are located in Austin, Texas, U.S.A. Other Bigcommerce offices are in San Francisco, Sydney, the United Kingdom and Ukraine.

Bigcommerce is built for every type of business, from small medium, to large businesses that want to set up online stores and sell their products. It allows its users to grow and manage their online businesses with ease and simplicity.

Over the years, this platform has established itself as the best e-commerce company by offering features such as customizable templates, SEO (search engine optimization) tools, payment gateways, and analytics. According to a report by Forrester Research, BigCommerce statistics customers have an average growth rate of 28%, which is twice the industry average. BigCommerce is also known for its reliability, security, and customer support.

Number of active users

BigCommerce is a leading e-commerce platform that powers more than 150 stores across the globe. It has a loyal customer base of about 60,000 active users who enjoy its features and benefits. BigCommerce has become the best e-commerce company over the years because of its scalability, security, customization, and integration options.

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BigCommerce allows its users to grow their businesses without worrying about technical issues or limitations. It also provides a high level of security and compliance for online transactions. Moreover, BigCommerce enables its users to customize their stores according to their preferences and needs. It also offers a wide range of integration possibilities with other platforms and services. These factors have contributed to the high number of active users that BigCommerce has attracted and retained over time.

Famous brands using the platform

The list can seem endless when it comes to the famous brands using the BigCommerce platform in their online businesses. Here are some of them: Tommie Copper, Skull Candy, Davidoff of Geneva, Bliss World, Hush Puppies, Clarks, Georgia Pacific, Sharp Electronics, Rand McNally, Sony, Toyota, Assurant, Paul Mitchell, Ben and Jerry’s. 

Moreover, BigCommerce serves various industries, including electronics, health products, furniture, books, kitchenware, food and spices, fashion jewelry, sportswear, and gifts.


The company generates revenue from the services offered in different plans and tiers. According to its financial reports, BigCommerce’s revenue increased by 21% in 2019, reaching $112.1 million. This growth was driven by the expansion of its customer base and the adoption of higher-value plans. In 2020, the company’s revenue grew by another 44%, reaching $219.9 million. This was attributed to the increased demand for ecommerce solutions amid the COVID-19 pandemic. The company also reported a 50% increase in revenue in the fourth quarter of 2020, reaching $64.9 million.

As of December 31, 2020, BigCommerce had a total annual revenue run-rate (ARR) of $268.7 million, representing the annualized value of its subscription contracts at the end of the period. BigCommerce’s ARR from accounts with at least one enterprise plan was $172.9 million, up 72% from the previous year. The company’s subscription revenue accounted for 73% of its total revenue in 2020, while its partner and services revenue accounted for the remaining 27%. 

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In 2021, the company saw a revenue range of $243 million to $245 million, representing a growth rate of 10% to 11%. In 2022, BigCommerce witnessed a revenue range of $279 million to $281 million, representing a growth rate of 15% to 16%. The platform’s ARR reached $311.7 million by the end of 2022, with $224 million coming from enterprise accounts.


Security is compulsory in any e-commerce store to protect your e-store’s sensitive data. BigCommerce is security conscious and was recently certified by ISO/IEC 27001:2013 certification. This means that the company has developed a formal set of procedures, systems, procedures and policies that manage information risks.

Moreover, it also means that BigCommerce has a well-managed and verifiable approach to information security. It demonstrates to the merchants that BigCommerce uses the best practices when it comes to providing security options.


Regarding BigCommerce stats on demographics, it is essential to note that it has more than 2,800 Technology and Agency partners (such as Techloyce) that provide various solutions and services to its customers. In addition, BigCommerce has a strong and dedicated team of over 800 full-time employees who work across different functions and regions. 

The company also boasts a large and growing customer base, including over 60,000 merchants of all sizes and industries. Among them, about 2,000 mid-market businesses and 30 Fortune 1000 companies trust BigCommerce for their e-commerce needs. These BigCommerce stats show that BigCommerce is a popular and reliable platform that caters to a wide range of demographics.


BigCommerce has continued to offer the best solutions for every type of online business. With BigCommerce, every merchant has everything they need to build and manage the e-store of their dreams. We hope these BigCommerce statistics help you get an overall idea of this e-commerce platform.ConnectPOS offers BigCommerce point-of-sale system for retail businesses with a wide range of features. Contact us if you have any questions.

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