Which Features Matter? A Guide to Selecting a POS System for Jewelry Store ConnectPOS Content Creator March 13, 2024

Which Features Matter? A Guide to Selecting a POS System for Jewelry Store

pos system for jewelry store

Navigating the intricate world of jewelry retail requires a sophisticated Point of Sale (POS) system. This article delves into the essential considerations for jewelry businesses seeking the ideal POS system for jewelry store. In this guide, we explore the features that are paramount for efficient inventory management, customer engagement, secure transactions, and overall business success in the jewelry industry.

What Is A POS System For Jewelry Store?

The projected growth of the global POS software market indicates an upward trajectory in the upcoming years, with an estimated value of 42.5 billion U.S. dollars by the year 2027. This foreseen expansion reflects a substantial threefold increase from the market’s valuation in 2018.

Within the realm of store management, a Point of Sale (POS) system for jewelry stores encompasses both the necessary hardware and software for efficient store management. While standard retail POS systems may suffice for many stores, jewelry retailers often have unique requirements, such as handling work orders for engraving and repairs, managing special orders, and facilitating layaways. 

Opting for a POS system lacking these specific features might necessitate additional software purchases or extensive manual efforts.

The POS system for jewelry store is designed to address these challenges by providing comprehensive solutions that cover all aspects of business operations without the need for supplementary software or manual interventions.

However, if your store already utilizes specific software and systems that you wish to retain, choosing a POS system or POS software that seamlessly integrates with your existing setup can also prove highly beneficial for your jewelry store. This ensures a smooth and cohesive management approach tailored to your unique business needs.

Some Of The Benefits Of Jewelry POS System For Your Business

User-Friendly Interface

Jewelry store staff focused on sales and design skills rather than tech expertise, benefit from a user-friendly POS interface like the ConnectPOS system. This reduces training time, streamlining the selling process and enhancing customer engagement.

Customer Management

A robust POS system for jewelry store should efficiently manage customer information, preferences, wish lists, and past orders. Categorizing customers and setting pricing levels are essential features, ensuring personalized service for occasions such as engagements, graduations, birthdays, or anniversaries.

Inventory Management

The POS should seamlessly handle various products, recognizing the distinct attributes of diamonds, rings, necklaces, and pendants. A jeweler-centric POS system like ConnectPOS is tailored to accommodate the unique attributes of each jewelry item, including RFID (Radio-frequency identification) and barcode options for effective tracking.

Sales Module

A comprehensive sales module is crucial for quick transactions, accepting modern payment methods, and generating inventory movements. The system should support features like price quotes, layaways, refunds, and marketing tools such as gift cards and loyalty programs.

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Terminals and Users

POS systems are no longer limited to stationary terminals, with many being mobile on tablets or laptops. Understanding the pricing structure, whether by terminal, user, or usage, is essential. Flexibility in adjusting workstations based on business dynamics and size is a key consideration.

Control and Visibility

Owners and managers require insights into daily store activities. A POS system for jewelry store should offer various reports with customizable access levels for different employees. Security measures, especially for cloud-based systems, need to be thoroughly assessed.

Payment Processing Integration

To accommodate diverse customer preferences, the POS should support multiple payment options, including debit cards, credit cards, and cash.


Jewelers often capitalize on revenue opportunities by offering on-demand services like engravings and repairs. A chosen POS should support these additional services and provide scalability for businesses with multiple locations or expansion plans.

Online Storefront

With the growing importance of online operations, a POS system must seamlessly integrate with an online store. This includes entering each jewelry piece into the inventory, enabling anytime ordering and purchasing for online buyers.

How to Choose the Best POS for Your Jewelry Store?

Selecting the right POS system for your jewelry store is crucial, given the diverse options available. Before committing to a specific vendor, consider these key features to ensure an effective jewelry point-of-sale system:

Work Order Management

It’s essential to have a POS system for jewelry store that streamlines the creation and tracking of work orders for various services such as repairs, settings, and engravings. Whether it’s a simple battery replacement or a complex custom engagement ring setting, the POS should facilitate the swift creation of work orders, association with customer information, and efficient communication for item pickup notifications.

Verify that the POS system integrates seamlessly with your store’s processes, especially for services like engraving, as not all systems may include this functionality by default.

Custom Tagging

Jewelry stores often manage extensive inventories, including items not on display. The ability to quickly and easily sort and filter inventory is crucial for a seamless sales process. Custom tagging features enable efficient organization, allowing items to be sorted by various filters such as price, style, precious metal, and stone type.

This functionality becomes especially valuable when fulfilling customer requests for specific items or when creating custom jewelry based on their preferences. Custom tagging ensures quick and accurate matching of customer preferences with available inventory, whether in stock or accessible through special orders.

Special Orders, Deposits, and Layaways

Ensure that your POS software provides a range of payment options for both you and your customers. This is particularly crucial for jewelry stores looking to offer diverse choices, including buy now, pay later, layaways, down payments, and more.

Contrary to a common misconception, flexible payments are not solely handled by the payment processor; the POS system is crucial in tracking customer payments and their respective timelines. 

A jewelry store equipped with a POS system capable of monitoring payments, regardless of whether customers pay in full, provide a deposit, or down payment, or require alternative payment terms, can offer unparalleled flexibility to its clientele.

Non-Barcoded Items

For jewelry stores involved in crafting their jewelry or assembling loose diamonds into engagement ring settings, dealing with non-barcoded items is a common scenario. However, many POS systems may not be compatible with this aspect of your jewelry business.

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This limitation stems from the original design of the POS system for jewelry store, which centered around barcode tracking for retail inventory management. If your jewelry store specializes in custom-made pieces lacking barcodes or SKUs, systems reliant on barcode or SKU tracking may not be optimal.

To address this challenge, engage in discussions with potential vendors regarding non-barcoded items. Inquire whether they can establish item identifiers or propose alternative solutions to accommodate the unique requirements of your jewelry store’s inventory management.

Inventory Tracking for Insurance Coverage

If you are the proprietor of a jewelry store housing a considerable inventory of high-value items such as diamonds, gold, and silver, securing retail insurance is likely a priority. To fulfill the requirements of your insurance coverage, the insurance company will typically request a detailed list of your inventory. 

It is crucial to maintain an updated record of both incoming inventory (orders) and outgoing inventory (sales) to aid in potential insurance claims following an unforeseen event.

A robust POS system with integrated inventory management simplifies the process of generating comprehensive inventory reports. This not only streamlines the insurance coverage setup but also provides prompt insights into what is included and what remains unaccounted for in the aftermath of a disaster.

Data Integrations

An excellent POS system should offer seamless data export capabilities, allowing you to transfer data, sales records, and other relevant information to various retail information systems. 

This flexibility proves valuable, enabling you to integrate sales data into your accounting software for year-end tax purposes or seamlessly transfer customer information to your Customer Relationship Management (CRM POS) system for targeted marketing promotions.

When selecting a POS system for jewelry store, prioritize those with features such as REST API integrations or data portability. Even if you are not highly tech-savvy, opting for a system with simplified data integrations contributes to long-term convenience, making data management more accessible and efficient.

Integrations, Extensions, and Add-ons

While each POS software excels in specific functionalities, it is impractical for any POS platform to encompass every feature needed by every store. The solution lies in finding a POS system that offers access to integrations, extensions, or add-ons. 

These are additional software components, often from partner vendors, that can be connected or installed in the backend of your POS software to enhance or introduce features not native to the system.

Whether it’s integrating loyalty programs, enhancing reporting and analytics, or improving customer communication, there is a wealth of add-ons, extensions, and integrations available for most POS software, allowing businesses to tailor their systems to their unique needs.

Sales Commissions

For businesses with sales teams operating on commissions, tracking commissions within the POS software streamlines the payout process. The POS system used by your jewelry store is intricately connected to your inventory (items sold), checkout (sale amounts), and potentially even your accounting and payroll systems (profits and employee compensation). 

Consolidating all relevant data in one place facilitates faster and more accurate commission payouts, benefiting both your business and the sales team.

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Why Is ConnectPOS An Ideal POS System For Jewelry Store?

ConnectPOS emerges as the perfect POS system, offering a tailored solution for jewelry stores. Boasting robust inventory management capabilities, ConnectPOS ensures seamless tracking of stock levels, SKU variations, and diverse jewelry items. 

The system provides a comprehensive approach to address the unique challenges of the jewelry business, promising a streamlined and organized operation.

  • Inventory Management: Jewelry stores often have a wide variety of products with different sizes, designs, and materials. ConnectPOS is an ideal POS system for a jewelry store that offers robust inventory management capabilities to track stock levels, manage SKU variations, and handle different types of jewelry items.
  • Customer Relationship Management (CRM): ConnectPOS has CRM features to track customer preferences, purchase history, and contact information. This helps in providing personalized services and targeted marketing efforts.
  • Integrated Payment Processing: Seamless and secure payment processing is essential. ConnectPOS supports various payment methods and integrates with popular payment gateways.
  • Security Features: Given the high value of jewelry items, security is paramount. ConnectPOS has security features such as user authentication, access controls, and encryption to protect sensitive customer and business data.
  • Reporting and Analytics: ConnectPOS also offers advanced reporting and analytics tools to help jewelry store owners analyze sales trends, track the performance of different products, and make informed business decisions.
  • Multi-Store Support: If the jewelry business expands to multiple locations, ConnectPOS can support multi-store management and can be highly beneficial for centralized control and reporting.
  • Ease of Use: The system is user-friendly for staff to quickly learn and efficiently process transactions.

ConnectPOS goes beyond the conventional POS system for jewelry stores. ConnectPOS is a strategic investment for jewelry businesses aiming to flourish in a competitive market.

FAQs About POS System For Jewelry Store

How Much Does A POS System For Jewelry Store Cost?

The cost of a POS system for a jewelry store can vary based on factors such as features, capabilities, and the provider’s pricing model. Entry-level POS systems may start at a few hundred dollars, while more advanced systems with extensive features can range into the thousands. 

It’s essential to consider your store’s specific needs and evaluate the pricing structures offered by different POS providers to find a solution that aligns with your budget.

How Does A Jewelry Store POS Differ From Jewelry Store Management Software?

Historically, jewelry store management software and a jewelry store POS served distinct purposes. Management software handled various aspects like inventory, purchasing, and customer management, while a POS focused on barcoding, checkout, and sales processes. 

Nowadays, the lines have blurred, with modern jewelry store POS systems encompassing comprehensive business management functionalities, reducing the need for separate management software.

How Long Does It Take To Set Up A POS System For A Jewelry Store?

The setup time for a POS system in a jewelry store can vary based on factors such as the complexity of the system, the size of the inventory, and the extent of customization required. 

Generally, the process involves hardware installation, software configuration, and data input. 

Some POS providers offer user-friendly setups that can be completed in a matter of hours, while more intricate systems may take a few days. It’s advisable to consult with the POS provider to get a better understanding of the anticipated setup timeline for your specific requirements.


Selecting the right POS system for jewelry store is a critical decision that can significantly impact operational efficiency and customer satisfaction. A well-chosen POS system, exemplified by ConnectPOS, can elevate a jewelry business, ensuring it not only meets but exceeds the unique demands of the industry.

For a deeper dive into this subject, do not hesitate to contact our team.

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