What Is Draft Order In POS?

If you are handling an order, but something comes up and your customer has yet to complete their order. Would you empty the whole cart? That would be too much of a hassle. What you need is the ‘Draft order’ feature for your POS system. So let us walk you through the definition and show you how to operate the feature on POS.

What is a draft order? 

Draft order is the order that you create on behalf of your customer, which later becomes an order if you accept payment for it. It is similar to the order that customers create for themselves. 

Why do you need a draft order in POS?

As many retailer workflows now use draft order, being able to access, add items and save draft has become a major demand. 

For retailers that receive orders through outside channels and enable a wide variety of cases such as

  • Orders for sales made by phone, via chat, or in-person
  • Pre-order from customers
  • Even when you want to save the order as a draft and continue to work on it later because your customers need to grab more products

From a draft order, you could add items, discount to that cart so the order could be completed without having to enter all of that information again. 

For example, with ConnectPOS, you could manage, search real-time draft orders, and delete them directly from your POS devices. 

MUST READ:   POS Review: ConnectPOS vs ShopKeep POS

How to use draft orders in POS?

To put an order on hold:

draft order
  1. Select your register
draft order
  1. Add products to cart
draft order
  1. Customize the order: 
  • Add customer
  • Apply discounts
  • Add notes
draft order
  1. Click the More Options icon (Three Dots icon) on the upper right
  2. Choose ‘Save Current Cart’

To retrieve an on-hold orders:

draft order
  1. Click on ‘Retrieve On-hold Orders’
draft order
  1. Click ‘Retrieve’ on the order that you want to continue, or click the Trash bin icon to delete (you could lookup order by name, email, order number, tags)

To sum up

If you are a retailer, it is essential to have a draft order feature on your POS, so that you can easily deal with multiple orders at the same time, or to save an order for later retrieval. ConnectPOS offers you advanced-technology POS systems with a friendly user interface, perfect for your business to run smoothly. Contact us for your free trial.

ConnectPOS is the retail pos system in the ecosystem. ConnectPOS gladly presents a comprehensive training guide ebook tailor-made for cashiers in the retail business.
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About the Author


Quinn T.

Quinn T. is an enthusiastic copywriter at ConnectPOS - a leading Point of Sale provider. Focusing on the retail industry, she has researched and followed closely to various technology solutions that support an omnichannel journey.


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