Understanding your staff is as important as understanding your business. They are the ones who directly take care of your stores and drive your sales. The more staff members you have, the harder it is for you to manage them. That’s when staff management in POS systems comes to your rescue.
In today’s article, we will explore 5 POS features in staff management that make your life as business operators much easier.
Customize manager approval
Security is the first and foremost thing in all situations, and so as in staff management in POS systems. While you, as a manager, adopt POS to manage your staff by monitoring them, you clearly don’t want your employees to be able to adjust each others’ reports. Therefore, a POS that allows you to create unlimited staff roles and give them restricted access to certain actions is necessary.
For example, there is POS software letting you set distinct employee roles as groups like a manager, assistant, register, etc. Such a system allows hierarchical amounts of access, depending on which level each employee is assigned. Furthermore, more technology-advanced systems will even enable you to decide on which specific action each staff member can perform particularly.
Those actions can be viewing comprehensive reports, adding promo, applying taxes, customizing receipts, etc. Once a staff member has their role assigned, they receive a PIN code to access POS confidentially on any device.
Customizable manager approval tightens your business’s security while ensuring that employees have just enough tools to complete their job. It can also simplify employee training as well.
Streamline time clock to ensure shift management
Clocking in and out is no stranger to anyone who works in shifts. It started with the old-fashioned manual time clock which employees used to stamp their timesheets with. And it is kind of fun until you have your timesheets lost somewhere or damaged and unreadable. Fortunately, with the rapid innovation of technology, the time clock now is modernized and integrated right into POS systems.
With staff management in POS, time clocks are tightly regulated and highly secure. Each staff member is provided with a secure PIN which is entered before every clocking in or clocking out. They can also easily monitor how many hours they have completed totally by logging into their profile.
Because of its convenience and helpfulness, most POS systems have this feature in the staff management system. Furthermore, some POS even generate commission reports to help you, as business owners, track how much tip each employee has received in their shifts. Taking one step further, there are also time clocks that won’t allow staff to clock out until they declare their tips and/or perform a till count (for cash management purposes).
Although different POS time clocks have different functions, they all have one thing in common which is being a great way to streamline and consolidate multiple records into a single system that can be accessed quickly and easily.
The time clock may also integrate with payroll. A staff management system in POS with payroll automation can benefits businesses in many ways, including:
- Quicker and easier wage calculation
- More accurate timekeeping
- Easier tax deduction calculation with less chance of errors
- Improved record keeping with less clutter
- Assists in financial planning for both employer and employee
- Easier to make changes
A POS with a good timekeeping system also helps employers monitor each staff member’s overtime, double-time, and total hours worked. As it’s always hard to keep track of overtime, running payroll reports helps reduce erroneous payout amounts and delayed payments. This feature is extra beneficial and useful during holiday seasons and peak periods.
Get detailed reporting about cash flow
POS data can reveal major insights about your business, including even some unpleasant insights about theft and mistakes. It’s not that you don’t want to trust your staff, it’s just that sometimes you can’t afford to. Especially for high-volume businesses, you probably want some extra protection, and an advanced and trustworthy POS system should be your first line of defense.
As such, you should pick a system with great cash management reporting which is more than just letting your staff input a starting and ending cash count. It should be a system that lets you run till counts before and after-shift changes, one that carefully documents cash-ins and cash-outs, and one that runs comprehensive reports. Even better, an outstanding cash management feature will produce comprehensive sales reports for each staff member for better staff management in POS.
In addition to cash management for security reasons, detailed employee reports can also provide data to gauge employee effectiveness. For example, who are your top and worst performers? Who is processing the most and the least sales? Who gives out the most comps? You can use all of this information to decide on either rewarding your best employees or encourage your not-so-hardworking employees to work harder. Furthermore, as a manager, you can also make strategic scheduling decisions based on that.
In order to make the most out of staff management in POS, you need to go beyond just tracking your employees’ hours. Some POS systems will enable you to completely manage your staff schedule, and facilitates your strategic scheduling. It’s now not merely about arranging which employee to go to work on which day, or setting up the times your employees are scheduled to work for the next week.
With an advanced POS system, you, as business owners, can approve shift trades, accept or reject requests for time off, and set up a task list and goals for your staff from cloud-based software that you can access anywhere. Employee scheduling is also important for appointment-based businesses, such as salons, that need to assign an employee for each appointment.
Additionally, since your POS will be able to track transaction activities throughout the day, you can pull out the graphs and see when your traffic is at peaks and when they are low. And that comes in handy to make strategic scheduling. If you have ever had less staff during your busy hours and more than the required team during your regular hours, you will know exactly what we’re talking about.
So, do schedule staff as per your busy hours leveraging the data from your POS system. For example, if you have a cafe and you tend to attract more customers during the breakfast hours, then it is advisable for you to keep more staff in-house during these hours instead of scheduling their timings during dinner or lunch hours.
Having walked you through 5 POS features to ensure effective staff management, we hope that we made you feel a little more at ease knowing that there is always a POS system being your best side-kick in managing your staff properly. And we are too, we are always here for you!
At ConnectPOS, we have all the sources and abilities to offer you one of the best cloud-based POS software for business success. Our staff management system is advanced and feature-rich with the key features are:
- Create unlimited staff roles
- Customize manager approval
- Get detailed sales reports for each staff member
- Manage shift with transparent shift information (total cash adjustment in and out, total cash amount and take-out, etc.)
ConnectPOS is the retail pos system in the ecosystem, making transactions in physical stores become easy and automatic. It enables consumers to click and collect, synchronize information across platforms and devices and have a seamless shopping experience. It also helps retailers digitalize customer behaviors, track data in real time at customer touchpoints and provide intelligent business recommendations.