Managing a pet supply store comes with its own set of challenges, from tracking products across categories to keeping up with loyal customers and their pets. A dependable pet supply store point of sale software can support these tasks by making everyday operations more organized and connected. In this guide, we’ll walk through the top POS systems tailored for pet retailers and highlight the features that matter most for stores offering both products and services. Keep reading to see which tools can match your store’s workflow and customer needs.
Highlight:
- Look for POS software with features like barcode-based inventory tracking, pet and owner profiles, loyalty programs, appointment booking, ecommerce sync, and mobile access across locations.
- Top POS systems for pet supply stores include ConnectPOS, Lightspeed Retail, Square POS, Shopify POS, and Revel, each with tools tailored to everyday retail and pet service needs.
Why Pet Supply Stores Need Tailored POS Solutions
Pet supply retailers face unique challenges in managing perishable items like pet food, tracking grooming appointments, and building long-term relationships with pet owners. A generic POS might not offer the level of flexibility needed.
The importance of tailored solutions becomes even clearer when you consider the industry’s growth. According to Statista, the U.S. pet industry reached $147 billion in spending during 2023, driven by rising pet ownership and higher demand for premium products and services. At the same time, APPA’s National Pet Owners Survey revealed that 66% of U.S. households own at least one pet, highlighting just how broad and dynamic the customer base has become.
With this rapid growth, the need for specialized technology is undeniable. By investing in pet supply store point of sale software, businesses can:
- Track expiration dates and product batches to avoid waste and maintain compliance.
- Store pet and owner information for customized services, from dietary needs to grooming history.
- Implement loyalty rewards programs that increase repeat visits and long-term customer value.
- Seamlessly integrate with eCommerce platforms, enabling pet owners to shop online while supporting in-store pickups or local delivery.
Key Features to Look for in Pet Supply Store Point of Sale Software
A pet supply store’s point of sale software tailored to pets and their owners helps businesses deliver smoother operations and improved customer satisfaction. It boosts loyalty, simplifies service management, and streamlines sales with ease.
- Inventory management with barcode scanning: Automates updates to stock levels after each sale and sends low-stock alerts to ensure timely restocking, ideal for managing a wide range of pet-specific products efficiently.
- Pet and owner profile management: Keeps detailed records of pets and their owners including purchase histories and preferences to offer personalized recommendations and foster deeper customer relationships
- Loyalty & rewards programs: Supports built-in loyalty programs, allowing customers to easily earn and redeem points. Digital reward systems streamline the process and encourage repeat visits.
- Appointment scheduling for grooming/vet: Enables scheduling and managing grooming or veterinary appointments, including service details and invoicing all from within the POS platform decreasing errors and saving time.
- eCommerce integration: Syncs your online store with in-shop operations, so that inventory, customer data, and sales remain unified across both channels.
- Multi-location & mobile access: Cloud-based reporting ensures real-time visibility and control across multiple locations and supports remote or mobile management of operations.
5 Best Pet Supply Point of Sale Software Options
For pet supply retailers, the right POS system can unify in-store and online operations, strengthen customer loyalty, streamline inventory, enable appointments, and support service integrations fueling growth and efficiency across all sales channels.
Managing products ranging from food and toys to grooming services and vet consultations requires a system that goes beyond basic transaction processing. Below are the top five POS solutions that stand out for pet retailers in 2025.
ConnectPOS
As an omnichannel POS powerhouse, ConnectPOS is a top choice for pet supply retailers who want a complete solution that covers both sales and service operations. More than just a checkout tool, it centralizes retail workflows from grooming appointments to multi-store inventory while keeping customer engagement at the heart of the business.
Key features include:
- Omnichannel Synchronization: Real-time synchronization between online and offline channels allows pet owners to order online and pick up in-store (BOPIS), process refunds or exchanges across channels, and ensure consistent pricing, promotions, and taxes.
- Inventory Management: Track thousands of SKUs from pet food and supplements with expiry dates to toys, cages, and grooming supplies with barcode scanning, batch and lot tracking, and automated low-stock alerts. This prevents stockouts, reduces waste, and ensures perishable items are always fresh.
- Staff Management & Roles: Assign roles, set permissions, and monitor staff performance with detailed sales reports. This is especially useful for stores with multiple employees handling retail, grooming, or training services.
- Multi-Payment Methods: Support for credit/debit cards, mobile wallets, contactless payments, gift cards, and split payments ensures flexibility at checkout and greater convenience for customers.
- Appointment Scheduling: Manage grooming, veterinary, and pet training appointments directly in the POS system. ConnectPOS integrates service booking with invoicing, reducing errors and ensuring a smooth customer experience.
- Loyalty & Reward Programs: Built-in points and tier-based promotions drive repeat visits. The system also integrates seamlessly with CRMs, ERPs, and third-party loyalty platforms for advanced customer engagement.
- Bundled & Cross-Selling Promotions: Create bundled offers (e.g., a grooming session + shampoo + toy pack) or set automated cross-sell prompts to increase average basket size.
- Scalable Multi-Store Management: Cloud-based architecture makes it easy to manage multiple locations, franchise models, or pop-up stores, all with centralized control and real-time analytics.
ConnectPOS offers robust loyalty tools, unified omnichannel management, and AI-powered personalization. It makes every pet parent feel recognized while guaranteeing operations stay smooth across inventory, services, and transactions.
Lightspeed Retail POS
Lightspeed Retail POS is a strong choice for pet supply store point of sale software with diverse product ranges. Its advanced inventory and analytics features make it ideal for retailers who want insights into product performance and customer behavior.
Key Features:
- Advanced Inventory Tracking: Manage thousands of SKUs with serial number tracking, reorder points, and vendor management.
- Omnichannel Commerce: Built-in eCommerce platform lets you sync products and pricing between your store and online shop.
- Customer Relationship Tools: Track buying habits and create customer profiles for targeted promotions.
- Analytics & Reporting: Real-time data dashboards help you spot bestsellers, seasonal trends, and sales performance.
- Integrations: Works seamlessly with accounting tools like QuickBooks and Xero.
Lightspeed helps manage fast-moving inventory like pet food while tracking niche products like aquariums or cages. Pet retailers also benefit from customer insights that help launch loyalty offers based on pet breed, size, or dietary needs.
Square POS
Known for its simplicity and affordability, Square POS is a popular choice for small to mid-sized pet supply shops. It combines ease of use with a free entry-level plan, making it attractive for new retailers.
Key Features:
- Quick Setup & Usability: Intuitive interface for staff training and rapid transactions.
- Free Plan: Includes essential POS features, with paid upgrades available for advanced tools.
- Integrated Payments: Accepts credit cards, mobile payments, and contactless options without third-party hardware.
- Inventory Management: Track stock levels, set low-stock alerts, and manage variants like pet food sizes.
- Appointment & Service Integration: Useful for grooming services or pet training sessions.
Square POS is perfect for independent pet shops that need cost-effective POS software. Its appointment scheduling helps stores that offer grooming, vet consultations, or pet adoption services.
Shopify POS
For pet supply store point of sale software with a strong online presence, Shopify POS is the go-to option. It integrates seamlessly with Shopify’s eCommerce platform, making it easy to manage both brick-and-mortar and digital storefronts.
Key Features:
- Omnichannel Integration: Centralized system for online, in-store, and social media sales.
- Smart Inventory: Syncs across multiple sales channels with real-time tracking.
- Customer Profiles & Loyalty: Store purchase history and tailor marketing campaigns to pet owners.
- Mobile Flexibility: Run your POS on iPads or smartphones for flexible checkout.
- App Marketplace: Thousands of apps to extend functionality, including pet care loyalty programs and subscription models for recurring pet food deliveries.
Shopify POS is best suited for stores that want to sell pet supplies online and in-store simultaneously. Features like subscription-based sales are particularly useful for recurring pet food or grooming products.
Revel System
Revel Systems is a robust iPad-based POS that blends strong retail and food service functionality. For pet retailers offering services alongside retail like in-store cafes for pet owners or grooming stations, it provides an all-in-one platform.
Key Features:
- Hybrid POS & Service Management: Manage sales alongside appointments, grooming services, or events.
- Inventory Management: Detailed product catalogs with stock level alerts and vendor integration.
- Loyalty & CRM Tools: In-built features to reward repeat customers and personalize marketing.
- Scalability: Handles multiple locations and franchises effectively.
- Analytics: Data-driven insights into customer behavior and store performance.
Revel’s versatility supports both product sales and services. If your store runs grooming salons, training classes, or pet cafes, Revel can unify operations under one system.
How to Choose the Right POS for Your Pet Supply Business?
Selecting the right POS for your pet supply business requires balancing core needs with long-term goals. Start by defining your store’s size and growth plans smaller boutiques may prioritize affordability and ease of use, while multi-location retailers often need advanced tools like inventory synchronization and staff management. Next, separate must-have features from nice-to-have ones.
For example, grooming services may require appointment scheduling, while retail-focused stores rely more on barcode scanning and loyalty programs.
Budget is another significant factor. Look beyond the upfront cost to consider subscription fees, transaction charges, and add-on expenses for features like eCommerce or rewards programs.
Finally, evaluate customer support. A reliable POS provider should offer 24/7 support, onboarding, and training to ensure your team can maximize the system’s potential. With careful evaluation, the right POS can optimize operations, strengthen customer loyalty, and support future growth in your pet supply business.
FAQs: Pet Supply Store Point Of Sale Software
- What is the best POS for a small pet supply store?
Square POS is often the best choice for small shops due to its affordability, but ConnectPOS also offers scalable solutions as the business grows.
- Can I track pet grooming appointments with POS software?
Yes, systems like ConnectPOS and Revel provide appointment scheduling features tailored to grooming and veterinary services.
- Is cloud-based POS better for pet stores?
Absolutely. Cloud-based POS offers real-time reporting, multi-location support, and mobile access, making it ideal for pet supply retailers of all sizes.
Conclusion
In sum, the right pet supply store point of sale software can be the difference between struggling with manual processes and running a smooth, customer-focused operation. While each option offers value, ConnectPOS provides the most comprehensive blend of omnichannel management, personalization, and scalability. It not only simplifies day-to-day operations but also strengthens long-term customer relationships.
If you’re ready to future-proof your pet supply business, contact us today and discover how it can help your store thrive.
