About Washburn’s Home Furnishings
Washburn’s Home Furnishings is a family-owned bedding, appliance, and gift superstore in Mena, Arkansas. Moreover, their service is not limited within Arkansas but they also expand their business to customers in eastern Oklahoma. They’re famous for being the largest in their region and having a wide range of furniture, appliances, and mattress selection.
They promise to provide customers with a ‘no-pressure’ shopping experience. Their customers are free to browse around while considering plenty of items. These items are in stock, so there’s no need to order and wait weeks to receive the purchase. And usually, buyers can have their desired products in hand the same day they purchase.
Challenges in having configurable sales tax integrated into the POS system
The configurable sales tax is a handy feature that helps synchronize tax settings with your platform’s settings. Mainly, when Washburn’s Home Furnishings is doing their business in the USA – where taxes are varying and significantly different states- having a POS with the functionality to calculate multiple tax levels automatically is vital to their business.
Indeed, Washburn’s Home Furnishings always believes that such a feature will help draw in more customers if it can be integrated into their POS system. However, the standard version of their previous POS – Shopify POS – doesn’t offer the configurable sales tax feature. They have noticed many forum posts from Shopify users, just like them, demanding Shopify implement the feature. However, Shopify refused to do so.
That’s when ConnectPOS came to the rescue. Shopify POS by ConnectPOS, with its prospect and advanced technologies, can offer retailers like Washburn’s Home Furnishings many features, including a well-functioning built-in configurable sales tax.
Our solutions
Why ConnectPOS?
ConnectPOS, among all the POS systems that Washburn’s Home Furnishings has reached out to, is the only one that provides the configurable sales tax feature. More than that, they found the system UI (user interface) and UX (user experience) extremely favorable and user-friendly. Having decided on ConnectPOS, Washburn’s Home Furnishings requested 2-week of ConnectPOS integration into their POS system. So everything needs to be done neat and clean. It took ConnectPOS 1 week to test the normal features and exactly 2 more weeks to implement the configurable sales tax feature for Washburn’s Home Furnishings.
How configurable sales tax feature works in ConnectPOS
After the installation, ConnectPOS works well in synchronizing tax settings with the retailer’s platform’s settings. Taxes are calculated in ConnectPOS even when the internet connection is down or unstable, thanks to its powerful offline mode.
In Shopify, and other e-commerce platforms that ConnectPOS integrates with, the tax is calculated based on:
- Product tax class
- Customer tax class
- Address for calculating tax (shipping address, billing address, or shipping origin)
ConnectPOS pulls the Product tax class and Customer tax class data from e-commerce platforms like Magento or Shopify automatically with real-time synchronization functionality. Therefore, all Washburn’s Home Furnishings needs to do is configure the “Address for calculating tax” merely. That makes work so much easier and less complicated for retailers like them.
What makes ConnectPOS really stand out as a robust POS software with a powerful configurable sales tax feature is its full compatibility with e-commerce platforms. Normally, with some other POS, staff members have to send the information to e-commerce platforms for tax calculation and then wait for the returned results. The time needed depends heavily on internet speed. And if the internet is down or unstable, it’s likely to get the wrong total results.
ConnectPOS, on the other hand, synchronizes the tax settings from e-commerce platforms to POS and calculates taxes directly in POS, following strict rules. It fastens the processes and ensures that users can always get the right result offline.
From challenges to opportunities with a proper configurable sales tax functionality
With the new feature in place, Washburn’s Home Furnishings is completely satisfied with the results as ConnectPOS fully meets their expectations. The retailer hopes that such a powerful feature will assist them in expanding their business. And there’s no need to worry about complicated and tricky tax work. With that, ConnectPOS expects to continue collaborating with Washburn’s Home Furnishings in particular and with other merchants in general for further business affairs in the future. It mission has always been ConnectPOS’s to support retail businesses for an omnichannel experience and successful business operation!
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