If you’re running a store, the checkout counter is an opportunity for a retailer to increase sales and keep customers coming back if they leverage it strategically. Besides, the competition in the market is what makes it necessary for sellers to optimize every aspect of the brick-and-mortar retail shopping experience, especially the checkout counter. One of the good strategies is cash wrap, where customers pay for goods, turning customers sitting in the store into paying customers. In this article, we want to introduce the solution and how to optimize the checkout process with its power.
Overview of the cash wrap
Cash wrap refers to a place in a store for employees to accept payments from customers. It usually includes a cash register and a point-of-sale (POS) system. This system is usually located in areas such as nearby aisles and retail display areas. Specifically, this is the “address” that customers need to go to before they leave the store, whether they buy something or not. So this is the last chance for the retailer to entice customers to buy as they may not find what they want on the shelves and start walking out and they can see what they are looking for at the cash wrap and make payment.
With modernized technology at the POS, cash wrap can help retailers create a seamless customer experience, build brand reputation, and increase sales as well as revenue. Therefore, this system has considerable power. Stores do not need to display large items but can focus on buying inspiration and maximizing space.
How to optimize the checkout process with the power of cash wrap
Choose the suitable cash wrap
Cash wrap design for retail stores can be a significant factor in the success of their business. The combination of this tool with support solutions such as a point-of-sale (POS) system can enhance customer satisfaction by reducing wait times and keeping customers entertained while they wait. In addition, this display will also help improve brand awareness. If you design it creatively, it will reinforce this strongly thereby increasing customer loyalty and recognition. Moreover, for employees, if they have a suitable one, work efficiency will be higher thanks to the support to reduce stress.
Choosing the right system for your store’s space will depend on the available space, the tasks users need to do at the counter, and the number of cash registers the business needs. Retailers can choose their store support with adjustments to make it as suitable as possible.
In general, there are three most common types of cash wrap configurations. The first is to configure a single counter or a checkout counter. This system will have a single counter placed parallel to the wall. The latter are dual systems or two-part units. This design incorporates one section parallel to the wall and the other towards the client. This supporting configuration will work well for medium to large stores and provides extra space for merchandise on the counter. The last type of configuration has three parts. It will create a U shape around the store’s cashier counter, which is suitable for high-traffic stores. A company that has multiple employees at the checkout counter to perform other customer-facing tasks such as gift wrapping and customer support can choose this design.
Give the right strategies
Optimizing the checkout process always accompanies the purchase. Customers may repeatedly walk up to the counter and realize they forgot to choose something important. Besides, the concept of impulsive buying is gaining popularity and is recommended by many researchers to use methods to promote this. Customers will often be more attracted to small and inexpensive items, they can proceed to buy as soon as they see them without thinking. This will not affect much but in the long run, it can potentially increase the total revenue of the business significantly. Therefore, the best option for businesses to implement impulse buying strategies is cash wrap.
Users can create multiple categories and combine different items to attract and make customers buy more. Along with that, stocking up on products that customers usually don’t think about but need such as batteries, candy, cosmetics, pens, notebooks, sunglasses cases, gift cards, warranties, and insurance is also a part of the process. how to optimize space and increase efficiency for these counter designs.
Notably, after deciding to combine the specific categories at the cash wrap, businesses should test the screen for about three months. From there, they will be able to perform data-driven sales performance analysis and reports to replace underperforming categories.
To do this, businesses should choose additional categories depending on the type of product in the store. Some questions should be asked:
- how to design and select strategies,
- which are the small products that customers often ask employees to find,
- which items the target customers often need but haven’t thought to buy,
- is there a trial version to create valuable additional items?
And, no matter what the business, retailers should always place gift cards on this counter. Upon seeing the card, the buyer may remember a birthday or event for which they need to give a gift.
Implement a POS system
To optimize the counter design, stores also need to combine it with the implementation of the POS system. This is the main impact to deliver an optimized checkout process. So, after choosing the cash wrap design and location in the store, the next important thing is to choose a POS system that offers full support. This POS system consists of hardware and software. The basic hardware devices such as card readers, receipt printers, and customer-facing displays are often placed next to the counter to ensure space for the retailer. More notably, the POS software is a factor to keep in mind. This is the operating system that keeps the business and the checkouts running smoothly. The right POS software must provide management support functions such as orders, products, inventory tracking, and customer management. During the checkout process, the POS solution will have to accept a variety of payment methods and assist in optimizing the checkout process to enhance the customer experience.
ConnectPOS is a leading cloud POS system. It offers a full range of powerful management features. This system provides support to help make the checkout process as complete as possible. Customers can pay in many forms from cash, cards or e-wallets, or third-party payment gateways. Buyers can also buy first and pay later easily.
Selecting and designing cash wrap for the checkout process will bring many benefits to customers and retailers. If you are looking for a supportive POS system, feel free to contact us.