Magento 2
Retail - Vape
Switzerland
A numerical showcase
About Dampfi
Dampfi is a leading e-cigarrete merchant in Switzerland. Committed to helping smokers quit, Dampfi meticulously selects high-quality products, all tested by their team to ensure a great customer experience. Currently, Dampfi operates both online via a Magento 2 e-commerce website and offline with two brick-and-mortar stores in Zurich and Horgen.
Project Challenge
Dampfi aims to create a seamless transition between online and retail stores through Magento 2 but faces challenges with their Legacy POS system:
Lack of Multi-Warehouse Inventory Management
The POS needs to display current stock levels and update inventory in real-time across all sales channels to ensure accuracy.
Basic Customer Loyalty Functions
The current POS does not support online accounts in-store, preventing customers from using loyalty points, redeeming points/gift cards, or avoiding physical receipts.
Our Solutions
Instant Multi-warehouse Stock Management
ConnectPOS integrates with Embedded ERP by BoostMyShop to oversee multi-warehouse inventory through the Magento 2 backend for both online and physical stores. This integration allows Dampfi to view, manage and transfer their stock across all locations with real-time stock level update when an order is placed.
Omnichannel Customer Experience
Customers can create an account in-store to start earning points immediately, with the reward system integrated across both online and offline platforms. They can then use their accounts to place orders, track their rewards, and redeem points or gift cards for discounts on future purchases whether they are in store or online
Convenient Offline mode
ConnectPOS addresses internet connectivity issues by automatically switching to offline mode when the connection is lost or unstable. Once the internet is restored, it syncs any offline orders to Magento, ensuring no data is lost or errors occur, firmly establishing data integrity for Global Vapors when using Magento.
