Dampfi hieult2 October 6, 2023

Magento 2


Retail - Vape



A numerical showcase
25% increase in customer satisfaction
10% increase in sale volume
85% increase in repeat customers

About Dampfi

Dampfi is a leading e-cigarrete merchant in Switzerland. Committed to helping smokers quit, Dampfi meticulously selects high-quality products, all tested by their team to ensure a great customer experience. Currently, Dampfi operates both online via a Magento 2 e-commerce website and offline with two brick-and-mortar stores in Zurich and Horgen.
About Dampfi casestudy
Dampfi casestudy feature 1

Project Challenge

Dampfi wants to create a seamless transition between online and retail stores through Magento 2 to win customers. However, their Legacy POS system comes across challenges such as:

Lack Multi-warehouse Inventory Management
Dampfi requires a POS that can instantly access and display current stock levels directly from the POS terminal. The system must also update inventory in real-time across all sales channels whenever an order is placed to ensure stock accuracy

Basic Customer Loyalty functions
Their current POS system does not support the use of online accounts in store. As a result, customers cannot utilize loyalty points for payments or redeem points/gift cards for in-store purchase as well as having to keep physical receipts

Our Solution

ConnectPOS integrates with Embedded ERP by BoostMyShop to oversee multi-warehouse inventory through the Magento 2 backend for both online and physical stores. This integration allows Dampfi to view, manage and transfer their stock across all locations with real-time stock level update when an order is placed.

Customers can create an account in-store to start earning points immediately, with the reward system integrated across both online and offline platforms. They can then use their accounts to place orders, track their rewards, and redeem points or gift cards for discounts on future purchases whether they are in store or online

ConnectPOS addresses internet connectivity issues by automatically switching to offline mode when the connection is lost or unstable. Once the internet is restored, it syncs any offline orders to Magento, ensuring no data is lost or errors occur, firmly establishing data integrity for Global Vapors when using Magento.

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