Running a pet store comes with unique challenges, from messy stock control to long checkout lines. A pet shop POS system can solve these problems while keeping customers happy. This ConnectPOS’s guide will walk you through the top pet shop POS solutions in the US for 2025, helping you compare options and choose the best fit for your store.
Highlights
- A pet shop POS system helps manage pet-specific inventory, services, and customer loyalty in one place.
- Top 5 Pet Shop POS systems in the US for 2025 include ConnectPOS, Square, Lightspeed, Pawfinity, and ePOS Now.
- Key features to look for: ease of use, strong security, integrations, detailed customer data, and cloud access.
Why You Should Choose a POS System Designed for Pet Stores
Generic tools don’t always fit every retail type. A pet shop POS system is designed to match the unique needs of pet businesses, going far beyond what a one-size-fits-all solution can do. Here’s what makes it stand out:
- Inventory built for pets: Handle pet food, toys, grooming tools, and accessories with ease. You can sort stock by size, type, or brand, and even manage fractional items like bulk feed. Pet spending is large and still growing, for example U.S. pet industry expenditures reached about $152 billion in 2024. Therefore, accurate inventory control is important for both margins and service levels.
- Breed-based product sorting: Organize products by breed or customer requests. This makes it simple to suggest the right food, gear, or care items for each animal. Nielsen reports that 79% of pet care dollars now come from omnichannel shoppers. Being able to recommend across online and in-store channels increases the chance of a sale.
- Pet service scheduling: Systems like these often tie in with grooming or training bookings. You can track appointments, store service records, and keep a full history for every pet.
- Loyalty rewards for pet parents: Create programs that reward regular shoppers. Whether it’s discounts or referral perks, these schemes keep customers engaged and loyal. That resonates, because global surveys show overwhelmingly that people treat pets like family, for example 95% of pet owners worldwide say their pet is part of the family.
- Adoption and rescue support: If your shop partners with shelters or rescues, the POS can record adoptions. It also helps you follow up with owners and keep track of pet details over time.
- Reports that matter: See which food brands sell best, which toys are trending, or which services are most requested. These insights guide stocking decisions and promotions.
- Smarter customer tracking: Save data on pet owners’ past purchases and preferences. This makes it easy to suggest the right products and build stronger relationships.
A system tailored for pet shops keeps daily tasks simpler and revenue higher. It cuts wasted time and builds a service level that brings customers back again and again.
Top 5 Pet Shop POS systems in the US
Finding the right pet shop POS can feel overwhelming with so many options on the market. To make it easier, we’ve gathered five standout choices for US retailers in 2025.
ConnectPOS – Omnichannel POS for Pet Stores in the US
Pet retailers in the US need more than just a basic point-of-sale system, especially when managing both retail and service-based operations like grooming, training, or pet health checkups. ConnectPOS stands out as an omnichannel solution that brings together in-store sales, online orders, and service bookings in one centralized platform.
With real-time inventory sync, you’ll always know what’s in stock, whether it’s food, toys, grooming products, or accessories. The system supports sales via desktop, tablet, or mobile, giving you the flexibility to serve customers at the counter, on the showroom floor, or even at off-site events without missing a beat.
For service-based stores, ConnectPOS integrates appointment scheduling directly into the POS, allowing you to handle grooming bookings or training sessions tied to customer profiles. It also supports loyalty programs, gift cards, and personalized discounts, making it easier to build long-term relationships with pet owners.
Key features:
- Real-time inventory tracking across online and physical channels
- Multi-store and warehouse management with stock transfers
- Barcode, batch, and RFID tracking for high-volume SKUs
- Built-in service booking for grooming or training
- Loyalty programs, customer profiles, and gift cards
- Click-and-collect, curbside pickup, and delivery management
- Mobile POS for on-the-go selling at events or pop-ups
- Offline mode for uninterrupted operations
- Advanced reporting on sales, staff performance, and customer behavior
- Custom staff permissions and role-based access
- Multi-currency and split payments with US payment gateway support
- Self-checkout kiosks and dual screen display options
Pricing: ConnectPOS plans start at $49 per register, with advanced tiers for added features. Enterprise options are available for 100+ stores with custom needs, making it ideal for both small US shops and larger chains.
Why choose ConnectPOS for your US pet store?
ConnectPOS combines speed, flexibility, and omnichannel strength in one platform. Whether you run a boutique pet shop in New York or a multi-location chain across the US, it adapts to your operations and keeps everything connected. From grooming schedules to product sales, your business runs smoother, with fewer errors and better service for pet owners.
Square – Budget-Friendly POS Option
Square has become a go-to system for many small shops, including pet retailers. It gives store owners an easy way to process sales, watch stock levels, and build steady customer relationships without heavy costs upfront. Whether you sell treats, leashes, or grooming services, Square helps keep the day-to-day simple.
The system tracks stock in real time, so you’ll know right away when it’s time to reorder pet food or toys. It also provides clear sales reports, making it easier to see what products move fastest and what needs more attention.
Key features:
- Low-cost plans built for small stores
- Live inventory tracking for quick restocks
- Straightforward sales reports and insights
- Quick setup and beginner-friendly design
Pricing: Square has a free plan that covers basic needs, perfect for new or smaller pet shops. Paid plans start at $60 per month, plus a small fee on each transaction.
Lightspeed – Complete POS With Pet Retail Functions
Lightspeed is built for pet shops that need more than the basics. This pet shop POS works well for growing stores managing wide product ranges, from premium pet food to aquariums. Everything from inventory tracking to promotions and customer records can be handled in one system.
A key advantage is the ability to set custom product categories. This makes it easier for stores with large catalogs to stay organized, whether it’s dog gear, cat toys, or bird supplies. Lightspeed also connects with e-commerce POS platforms, letting you run both online and physical sales under the same setup.
Key features:
- Custom categories tailored for pet products
- Detailed tracking of stock levels
- Integration with online stores
- Tools for managing customer data
Pricing: Lightspeed has tiered plans designed for different store sizes. The entry plan starts at $69 per month, with extra costs for add-ons or premium functions.
Pawfinity – New POS Solution for Pet Businesses
Pawfinity is a newer option built with pet retailers in mind. It comes packed with tools to handle daily tasks, including stock management, loyalty programs, and payment processing. While the system is promising, being newer means users might experience occasional updates as the software matures.
This POS works well for shops that sell both products and services, like grooming or training. It also supports special pricing setups, making it useful for breeders or bulk buyers who need tailored discounts. The layout is simple to use, which makes it easier for staff to learn, though some patience may be needed while updates roll out.
Key features:
- Built specifically for pet-focused businesses
- Loyalty rewards and flexible pricing options
- Simple stock management tools
- Built-in payment processing
Pricing: Pawfinity provides flexible plans starting at $50 per month. This includes basic inventory control and sales processing.
ePOS Now – POS for Multi-Location Pet Retailers
ePOS Now serves retailers across many industries, including pet shops. It’s designed for flexibility, making it simple to manage stock, process sales, and run loyalty programs without heavy training. The interface is straightforward, so staff can pick it up quickly.
A key benefit of this pet shop POS is its strong support for businesses with more than one location. Pet store chains can track sales across stores, transfer stock, and keep inventory in sync. It also connects with e-commerce systems, allowing data from online and in-store sales to stay aligned.
Key features:
- Support for multiple pet store locations
- Built-in loyalty and rewards programs
- Simple, easy-to-use layout
- Integration with online sales platforms
Pricing: ePOS Now uses a quote-based model. You’ll need to contact the provider for an exact price. Hardware is sold at a flat $1,099, though discounts are sometimes available.
What Features You Should Look For in a Pet Shop POS?
Every store has its own needs, but certain functions are must-haves for most pet retailers. A good system should make daily work easier, not harder.
Easy to Use
Learning any new tool takes time, but simplicity matters. When testing a system, pay attention to how natural it feels. Is the layout clear, or do you feel lost clicking through menus? Could your staff pick it up quickly without long training sessions? A user-friendly setup keeps stress low and saves time on the sales floor.
Strong Security
Protecting data is non-negotiable. Both your business records and customer information need solid safeguards. Ask how the POS handles security. Does it use strong firewalls? Is sensitive data encrypted? For shops processing credit card payments, PCI compliance isn’t optional—it’s required. Always confirm that any pet shop POS you consider meets those standards before moving forward.
Must-Have Integrations
Pet retailers often rely on add-ons that save time and improve service. Loyalty programs, SMS tools, and gift card options are among the most requested. Before choosing a system, check whether it works with the platforms you already use. Think about what’s most valuable for your store and confirm that your POS can connect with those tools. The right integrations will shape how well the system supports your business.
Detailed Customer Database
Modern retailers need more than just a phone number on file. A strong database lets you record details that keep customers engaged. Look for systems that allow you to add pet names, birthdays, and even small notes about preferences. Some also let you tag interests, making it easier to tailor promotions or rewards. A pet shop POS system with this flexibility helps you connect on a personal level and build loyalty.
Reliable Customer Support
Even the best tools raise questions from time to time. When something breaks or you need guidance, fast help matters. Ask how support is handled. Is assistance available around the clock? How quickly do they respond? A provider with dependable service ensures your store keeps moving, even when issues arise.
Cloud Access
Being able to check in on your store from anywhere is a game changer. A cloud-based system lets you monitor sales, track stock, or review reports whether you’re at home, traveling, or running a pop-up booth. This flexibility gives you more control without being tied to the counter.
Online Store Compatibility
Even if you’re not selling online today, future growth might include it. Choosing a POS that already integrates with platforms like Shopify POS, Magento POS, BigCommerce POS, or WooCommerce POS makes the shift smoother when the time comes. A pet shop POS that connects online and in-store sales ensures all your data stays aligned from day one.
Nice Extras Worth Considering
Some tools aren’t mandatory but can make daily work smoother for pet retailers. A pet shop POS system that includes these extras adds convenience:
- Contactless payments for faster, safer checkouts.
- Subscription or recurring billing for steady revenue.
- Support for selling by weight, perfect for bulk treats.
- Automatic syncing with distributors to simplify order fulfillment.
Final Thoughts
Choosing the right pet shop POS system can transform how smoothly your store runs. From inventory control to loyalty programs, the right setup saves time and builds stronger customer connections. Each option we’ve covered brings its own strengths, but if you’re looking for an all-in-one solution trusted by thousands of retailers, ConnectPOS stands out. To see how ConnectPOS can support your pet business, contact us today.
