What is self service? Lana D January 11, 2022
What is self service?

Self services have become more and more popular all over the globe in various businesses and industries, including retail. Their adoption has helped a multitude of retailers survive and grow amid the worldwide coronavirus pandemic. Check below for further information about their definition, statistics, and even more.

What is self service and its benefits

Self service refers to providing your staff and customers with information and tools so that they can start and complete their purchase independently and enjoy a boosted product or service experience. It has been a deciding factor of satisfactory customer support. 

Speaking of self service’s benefits, you can see it makes room for staff to accomplish the tasks that genuinely matter. Your employees will become more motivated to complete value-adding jobs and appreciate that they are part of the bigger picture. Ultimately, their productivity gets higher.

Moreover, self service allows for a personalized customer experience. It provides information that consumers need, lets them access services and products they are looking for, and enables them to make a purchase as quickly as possible. 

Statistics of self service

Now that you have a better idea of the definition, how about we check out some statistics for further understanding of its popularity?

In 2020, the self service market was valued at more than 28 billion dollars. Expectedly, it will gain over 68 billion dollars in 2026, registering a compound annual growth rate of nearly 16.5% during the period 2021 and 2026.

What is more? Reportedly, 40% of shoppers prefer self service to human interactions. More than 75% of consumers assert that a great shopping experience has to do with valuing their time thanks to self service.

Generally speaking, you should start to adopt suitable self-service options soon or accept to lag behind.

Popular self service technologies

Self-service kiosk

Businesses often use kiosks to sell commodities like food. These kiosks integrate product orders and inventory control software with point of sale technology. As a result, customers know what is available to select what they want to buy and pay using a card. 

Mobile transaction

The second major option being used these days is mobile transactions. Shoppers can scan and record goods using their mobile devices. More and more retailers have been using this method through a reliable application, for example, ConnectPOS’ PWA consumer app. 

Being a top-notch cloud-based POS solution provider, ConnectPOS is proud of offering the feature-rich PWA app to perfect customers’ omnichannel shopping experience. For instance, the Personalized Recommendation feature gives shoppers recommendations about other related items. This app also helps end-users do the check out independently easily and fast. 

Contactless payment gateway

This is a safe patent method using a smartcard, credit, debit card, or other purchase devices. Consumers do not have to swipe, enter a PIN (personal identification number) or log in for a transaction. The most popular contactless payment gateways nowadays include Paypal, Authorize, Payline, and Stripe.

All in all

We hope that this post gives you a better idea of what is self service, its perks, and its options. It is safe to state that a self service point of sale will be the first and foremost choice for businesses in every sector, including retail, very soon. Thus, should you not find your most suited option yet, reach us today to get the most valuable advice and a lot of special offers. 

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