Enterprise
Communication Technology
United States
A Numerical Showcase
About Lexair
Lexair Electronics Sales Corporation, a WBENC-certified company, has provided voice technology solutions to Fortune 500 companies and government agencies for over 25 years. They specialize in supplying and supporting headsets, phones, conference devices, and telecom accessories worldwide.
Lexair’s Challenge
No native solution to personalize customer experience
Lexair lacks built-in tools to tailor interactions or offers for individual customers, limiting its ability to deliver a customized experience.
No method to segment customers based on custom attributes
There is not a way to group customers by specific characteristics or behaviors, making targeted communication and service difficult.
Wasting time manually assigning customer groups
Staff must spend valuable time organizing customers into groups by hand, creating inefficiencies and potential for human error.
Our Solution
Segments customers with unique attributes
Automated to organize customers based on their specific traits, enabling efficient and personalized targeting.
Differentiates between B2B, Retail, and others in app
Clearly separated business, retail, and other customer types within the app, simplifying group management and communication.
Workflow dashboard to quickly keep track of groups
Provides a dashboard that lets users easily monitor and manage all customer groups and workflows in one place.
"Atom8 saves me a lot of time because if I don't have to go in there and manually, you get a hundred people or 1500 people, sign up. We were so happy to have this one problem solved because it was a big problem for us. We try to get more done with fewer people here, to automate as much as we can. So this was a great automation process for us. It works well!"
Bonnie Coke – Account Support Associate