The Orders page allows you to view and manage all store orders, including in-store and eCommerce sales.
Viewing Orders
Step 1: From the ConnectPOS menu, go to Orders.
Step 2: By default, the In Store tab is selected. To view other types, click UnPaid, Unfulfilled, Partially Refunded, Refunded, Ecommerce, or Fulfilled.
Understanding the Order List Columns
- ORDER – Unique order number.
- DATE – Date and time the order was created.
- CUSTOMER – Customer’s name or “Guest Customer.”
- TOTAL – Total order amount.
- STATUS – Order status (e.g., Delivered, Completed).
- PAYMENT – Payment status (Paid, UnPaid, etc.).
- FULFILLMENT – Fulfillment status (Fulfilled, Unfulfilled, etc.).
Filtering Orders
Step 1: Use the search bar to find an order by its number.
Step 2: Use the dropdown menus to filter by Order Status, Payment Status, and Fulfillment Status.
Step 3: For advanced filtering, click Advanced Filter.
Step 4: Select your preferred filters:
- Order status – New, Delivered, Completed, Returned, etc.
- Payment status – Paid, UnPaid, Partially Paid, etc.
- Fulfillment status – Fulfilled, Unfulfilled, Partially Fulfilled, etc.
- Order from – All, This Outlet, All Outlets, Phone.
From date / To date – To filter by a date range.
Step 5: Click Apply to confirm filters or Reset to clear them.
