BigCommerce
Retail - Vape
United States
A numerical showcase
About Global Vapors
Global Vapors is a leading distributor and wholesaler of e-cigarette and smoke shop products in Ohio, USA. Known as a one-stop shop for vape-related items, they offer an extensive selection of e-liquids in various flavors, from fruity to savory, as well as vape starter kits, mods, tanks, and accessories.
Project Challenge
Global Vapors want to expand their business after the pandemic, and their Monolithic POS system does not integrate well with BigCommerce and comes across issues such as:
Lack wholesale Inventory Management
Their old POS system could not sync inventory data in real-time, which results in misinformation of product availability and causes chaotic stock-ins, stock-outs or out-of-stock situations, disrupting the wholesale operation.
Poor Customer experience
Global Vapors cannot handle high volume of transactions as they cannot automatically adjust price for customers based on the customer group or quickly import large number of products into cart, leading to dissatisfaction.
Our Solutions
Dynamic wholesale functionality
ConnectPOS integrates seamlessly with BigCommerce to update stock in real-time. When items are added to the cart, stock levels are automatically adjusted and Global Vapors can quickly add, edit, remove with customized quick keys and search for products by name, SKU, ID and barcode.
Elevated Wholesale customer experience.
ConnectPOS allows customers to auto-scroll the shopping cart and ensure all items are added. Additionally, ConnectPOS also enables Global Vapors to sort customers by company’s name and group them according to transaction histories to analyze trends and behaviors for further Customer Retention actions.
Automatic offline mode
ConnectPOS addresses internet problems with large wholesale orders by seamlessly switching to offline mode when the connection is lost or unstable. Once the internet is restored, it synchronizes offline orders and all related data, ensuring no information is lost or incorrect and enhancing the system’s reliability and efficiency.
