eCommerce

What Is Magento Order Management System?

Let’s say you have multiple sales channels, which makes it harder to manage all of them at the same time. For that reason, Magento Order Management System can be one of the most effective options that can save you from a lot of headaches. The software helps merchants create a seamless omnichannel experience that perfectly meets the demands of today’s consumers.

What is Magento Order Management System?

Magento Order Management System (OMS) is the software for managing, selling, and fulfilling orders from any channel. You can use an order management system for e-commerce or even traditional retailing. OMS provides a seamless shopping experience, which boosts sales while reducing costs, and accelerates the time to market.

Feature highlights

Distributed order management

This feature determines what channels and route orders are suitable for fulfilling an order efficiently. As a result, this provides your customers with a smooth experience of delivery.

Inventory management

Multiple sales channels can bring up additional problems with the merchandising process. It will be harder to keep track of the stock status and update your purchasing strategy. However, when you are able to view all products at once, you can analyze what products are selling well, what are returned more often, and make more flexible business decisions.

Omnichannel fulfillment

Magento Order Management System allows you to connect all via cloud technology and offer consumers more goods and delivery options. Also, your sales channels will become distribution centers.

Mobile Point of Sale (mPOS)

Magento OMS enhances the in-store experience and ensures customers wouldn’t leave your store without their wanted product (or makes sure that it will be shipped to them as soon as possible).

Business intelligence

By providing order management analytics, retailers can receive valuable insights into orders, delivery, returns, as well as payments.

Sourcing

The sourcing engine does multiple tasks to support the flow of orders in the Magento Order Management System. It searches for the best possible sourcing option while configuring the most efficient sourcing configuration for the next successive line in a customer order.

Multi-capture payments

With the OMS, merchants can capture a payment multiple times during the lifecycle of an order with items that can be shipped at different times depending on their business needs. This payment capture can also be configured at different statuses depending on what a merchant allows.

Key benefits

Below are some key benefits of the Magento Order Management System:

Centralized customer service

An OMS keeps all customers and orders information in a centralized location. By having access to the order and fulfillment ecosystem, businesses can reduce the risk of order errors, customer complaints, and loss of revenue due to problems such as low inventory, unexpected shipping issues.

Global inventory & sourcing

Magento OMS helps you determine the most efficient and affordable way to transport your products from your store or warehouse to your customers. Additionally, customers can use it to determine where they will purchase your products in real-time. 

Omnichannel store fulfillment

Customers want to choose how their products are delivered to them. While some prefer to buy online and have their orders delivered to their front doors, others would rather pick them up in-store. Magento OMS allows shoppers to decide how they’d like to fulfill their orders and provide them with an exceptional experience.

Self-service

Customers appreciate ease and convenience. With an OMS, they can easily place orders, check order status, and look up inventory without the need for customer service. This keeps your shoppers satisfied while saving your customer service team significant time handling requests.

How does Magento Order Management System work?

Step 1: Customer places an order

Whenever a customer places an order, either online or in-store, their order details will be stored in the system. Business owners can have access to their purchasing history, order volume, and payment preferences at any time.

Step 2: Inventory is reconciled

Customer orders are synced to the OMS, which means the products will be automatically deducted from the inventory. In this case, you will have a real-time and global view of your inventory.

Step 3: Order fulfillment takes place

In this step, the item is picked, the appropriate packing material is gathered, and a shipping provider is generated and sent to the shipping carrier.

Step 4: Order gets shipped

The order is then shipped to the shopper or a store for pickup and the sales is recorded into the Magento OMS.

To wrap it up

Magento Order Management System offers a one-stop-shop to view and manage your customer orders. This would be a valuable resource if you are looking for a way to exceed customer expectations while skyrocketing sales.

As a Magento Enterprise Solution Partner, ConnectPOS provides you with a leading cloud-based POS solution that aligns with the nature of the platform. Trusted by 1000+ Magento retailers, you will be able to leverage your Magento store with our Magento POS. Hit us up for more details! 

Quinn T.

Quinn T. is an enthusiastic copywriter at ConnectPOS - a leading Point of Sale provider. Focusing on the retail industry, she has researched and followed closely to various technology solutions that support an omnichannel journey.

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