Categories: InsightsTechnology

Top Chatbots In 2021 For Businesses

Chatbots are on the rise across all industries as they provide a better user experience at reasonable business costs. With a diversity of chatbot providers making their way into different industries, it can be hard to keep track of the best ones. To help you make up your mind with the best chatbot for your business, we have put together a list of the top chatbots in 2021. Read on to find out!

What is a chatbot?

A chatbot is artificial intelligence (AI) software that imitates human conversation, either spoken, written or both. It is described as one of the most advanced and promising expressions of interaction between humans and machines. Chatbots are capable of simulating conversations with people in natural language through websites, messaging apps, mobile apps, and more. Developers usually design chatbots in the hope that their users will not be able to tell whether they’re talking to a person or a robot.

Top chatbots in 2021 for businesses


Drift is one of the top chatbots in 2021 that is built to help salespeople automate processes such as lead qualification. The software offers conversational marketing and sales software powered by both automation (rule-based) and artificial intelligence. Furthermore, Drift saves individual conversation data that can be accessed for future chatbot interactions – qualifies leads and connects businesses to these leads.


This chatbot produces messaging platforms that allow businesses to communicate with their potential and existing customers. Using machine learning and behavioral data, Intercom can answer up to 33% of queries and provide a personalized experience along the way.

This powerful chatbot system links responses based on user activity and artificial intelligence to understand and benefit from user interaction. Intercom chatbots use visitor browsing information, data, and automated tasks to target users, enabling more personalized interactions.

Also, it is highly recommended for all customer support platforms based on user behavior and smart segmentation to understand and benefit from customer interaction.


Hubspot is among the top chatbots in 2021 for businesses. It has an easy and powerful chat builder software that allows you to automate and scale live chat conversations. Your customers can quickly get answers to frequently asked questions, book meetings, and navigate the site. Their answers will be saved in your CRM (Customer Relationship Management), allowing you to qualify leads and trigger automation.

Since Hubspot is also a CRM platform, having the Hubspot chatbot in conjunction with code snippets will give you the advantage of easy integration across all your sales, marketing, and service tools.


This chatbot is trusted by big customers worldwide such as Vodafone and Intuit to create an AI-powered chat widget for website live chat, messengers, and mobile apps. With its patented natural language processing technology, Bold360 is capable of building chatbots that understand customers’ intent without the need for keyword matching. Its conversational AI can read complex languages, remember the meaning of the whole conversation, and respond to customers naturally. You can also give your chatbot its personality and run it on almost every messaging channel.


With MobileMonkey, you can build chatbots for Facebook Messenger and use a variety of lead generation tools such as chat blasts or broadcast messages (messages sent to multiple users, whether all users or segments), drip campaigns, and list building to enhance business marketing efforts. It allows easy human intervention and lets you override your chatbot and engage in conversation at any time.

Final thoughts

Chatbots will continue to improve in the coming years and are likely to be taken over by many major companies. If the above top chatbots in 2021 have inspired you, then you’re at the right place to get started with your chatbot!

Feel free to share your thoughts in the comments!

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Quinn T.

Quinn T. is an enthusiastic copywriter at ConnectPOS - a leading Point of Sale provider. Focusing on the retail industry, she has researched and followed closely to various technology solutions that support an omnichannel journey.

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