Chatbots are rising across all industries as they provide a better user experience at reasonable business costs. With diverse chatbot providers entering different industries, keeping track of the best ones can be hard. To help you decide the best chatbot for your business, we have compiled a list of the top chatbots in 2023. Read on to find out!
What is a chatbot?
A chatbot is artificial intelligence (AI) software that imitates human conversation, either spoken, written or both. It is described as one of the most advanced and promising expressions of interaction between humans and machines. Chatbots can simulate conversations with people in natural language through websites, messaging apps, mobile apps, and more. Developers usually design chatbots in the hope that their users will not be able to tell whether they’re talking to a person or a robot.
Top chatbots for businesses
Drift
Drift is one of the top chatbots in 2021 that is built to help salespeople automate processes such as lead qualification. The software offers conversational marketing and sales software powered by both automation (rule-based) and artificial intelligence. Furthermore, Drift saves individual conversation data that can be accessed for future chatbot interactions – qualifies leads and connects businesses to these leads.
Intercom
This chatbot produces messaging platforms that allow businesses to communicate with their potential and existing customers. Using machine learning and behavioral data, Intercom can answer up to 33% of queries and provide a personalized experience.
This powerful chatbot system links responses based on user activity and artificial intelligence to understand and benefit from user interaction. Intercom chatbots use visitor browsing information, data, and automated tasks to target users, enabling more personalized interactions.
Also, it is highly recommended for all customer support platforms based on user behavior and smart segmentation to understand and benefit from customer interaction.
Hubspot
Hubspot is among the top chatbots in 2021 for businesses. It has an easy and powerful chat builder software that allows you to automate and scale live chat conversations. Your customers can quickly get answers to frequently asked questions, book meetings, and navigate the site. Their answers will be saved in your CRM (Customer Relationship Management), allowing you to qualify leads and trigger automation.
Since Hubspot is also a CRM platform, having the Hubspot chatbot in conjunction with code snippets will give you the advantage of easy integration across all your sales, marketing, and service tools.
Bold360
This chatbot is trusted by big customers worldwide such as Vodafone and Intuit to create an AI-powered chat widget for website live chat, messengers, and mobile apps. With its patented natural language processing technology, Bold360 is capable of building chatbots that understand customers’ intent without the need for keyword matching. Its conversational AI can read complex languages, remember the meaning of the whole conversation, and respond to customers naturally. You can also give your chatbot its personality and run it on almost every messaging channel.
MobileMonkey
With MobileMonkey, you can build chatbots for Facebook Messenger and use various lead generation tools such as chat blasts or broadcast messages (messages sent to multiple users, whether all users or segments), drip campaigns, and list building to enhance business marketing efforts. It allows easy human intervention and lets you override your chatbot and engage in conversation anytime.
Final thoughts
Chatbots will continue to improve in the coming years and will likely be taken over by many major companies. If the above top chatbots in 2023 have inspired you, then you’re at the right place to get started with your chatbot!
Feel free to share your thoughts in the comments!
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