Product return is something most businesses are afraid of as it doesn’t bring any profit, only losses. Running a store smoothly already has so much to worry about while returning merchandise does not help to ease the complexity of store management. This process is a pain as it requires a separate set of employees and processes to take care of the returned goods. This is where return merchandise authorization comes into play.
It helps reduce the effort retailers have to put in and manage the returned merchandise for you through a tracking and controlling system. In today’s article, we will discuss how to make the most of your return merchandise authorization (RMA) system and ensure the best customer experience when returning goods.
While RMA ensures a smooth product return process, retailers should keep in mind that the system needs certain key, high-quality devices to support it with the procedure:
ConnectPOS offers Amasty RMA which is compatible with the Magento eCommerce store. Amasty RMA consists of advanced features for RMA optimization such as processing all requests automatically using an add-on, accounting tool, auto-generate shipping labels or disable returns for particular items.
Business owners should keep in mind to update their RMA system in such a way that it can easily track the serial number of the product that was sold earlier, and is now being returned. Once the product is tracked with the serial number, your RMA system must be able to generate a return label for the product and schedule a pickup of the returned product from the customer’s doorstep.
Additionally, it is necessary for RMA optimization to update the system whenever retailers have new products in their stores. It would create such a mess for the owners and their employees to handle if new goods are sold and returned but the RMA system cannot recognize it.
While most parts of an RMA system is automated, business owners should make sure their staff is not entirely dependent on the RMA system. They must manage all the returns properly and monitor the inventory at the warehouse regularly so that there are no discrepancies at the end of the day.
A formalized checklist or policy should be implied for RMA optimization. Even though retailers can trust their staff, it is sometimes hard to work carefully when no one is supervising them. You can even stop by suddenly sometimes to check the returned procedures and ensure your employees intervene manually at several important stages.
When you set up an RMA system, it already takes care of all the complicated work for you. Therefore, it is your responsibility to come up with a fixed and formalized policy for return goods. RMA is just a tool to make the process easier, which cannot come up with the core policy for you. If your policy for returning goods is not clear and proper, you will surely lose a lot of money no matter how great your RMA system is.
The return policy doesn’t need to be long and complicated. However, it should have basic information about returning goods to your store. Below are some important factors to be included:
Through this article, we hope you understand more about RMA optimization to support you with the returned goods procedure. Please feel free to contact us with any questions!
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