Magento CRM extensions: The key to customer satisfaction Lana D June 30, 2022
Magento CRM extensions: The key to customer satisfaction
Magento CRM

Magento CRM (Customer Relationship Management) is crucial in this age of omnichannel retailing. To assist you in knowing better about Magento CRM extensions, the key to customer satisfaction, we create this helpful post. Check it out

Why are Magento CRM extensions so important to customer satisfaction?

Magento CRM helps with recording your customer activities. More specifically, its benefits include:

Customer Management

  • Connect customer accounts with their purchase orders
  • Easily sort and filter purchasers
  • Let you be continuously informed about customer specifics 
  • Keep an eye on every customer interaction such as feedback, live chat, and so on
  • Offer a summary of customer relationships 
Why are Magento CRM extensions so important to customer satisfaction?

Sales and Marketing

  • Help with sales forecasting
  • Keep tabs on the sales pipeline
  • Help with upselling & cross-selling by enabling order history assessment
  • Enable customer segmentation for the proper sales & marketing strategies
  • Provide helpful information for leads nurturing
  • Give more effective and prompt support services thanks to the accessible customer data

Data Management

  • Enable improved data accuracy & security
  • Collect the entire customer data in a unified hub for accessibility
  • Convert customer information into helpful insights
  • Integrate with other systems such as ERP (Enterprise resource planning)

Automation

  • Contact center: Decrease the update notifying time with chatbots
  • Salesforce: Develop a proper sales cycle, including tracking leads and cementing customer loyalty
  • Marketing: Make the repetitive jobs automatic ones 
  • The decrease in mundane tasks enables employees to improve productivity and pay more attention to more significant jobs

Improved Business Performance

  • Grasp more about customer demands
  • Help HR department with assessing sales HR performance
  • Enable improved teamwork between team members on a unified platform
  • Keep customer feedback to devise more ideas related to service and produce enhancement
  • Keep tabs on projects with targets, plans, updates about the process, as well as cost management 

Some of the best Magento CRM extensions

Zoho CRM

When it comes to Magento CRM, you may have a hard time discovering a Customer Relationship Management system that comes with more integrations and attributes than Zoho. This is useful in a range of capacities, for example, order history, data insights & analytics, marketing automation, contact management, and so on. It is suitable for any size and type of business and is deemed the best CRM for Magento.

SalesForce

SalesForce has special capabilities that let you use drag & drop elements to personalize the CRM interface. Its robust AI functionality also helps deliver a personalized shopping experience. For example, it gives intelligent results for product search and product recommendations.

Vtiger

Vtiger is a good fit for small to medium-sized businesses by giving a beneficial solution package at a good price. This Magento CRM offers powerful features related to sales support, for example, sales HR performance reports and leads nurturing actions.

On top of that, you may like knowing that ConnectPOS, a top Magento point of sale system, can be smoothly integrated with all these Customer Relationship Management systems. 

In conclusion, now that you know better about Magento CRM. Call us today for further support. We are always ready to help you the best we can.

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